Customer Service Rep - Bulk Wine

Job Title: Customer Service Rep - Bulk Wine

Job Location: Houston, TX

Step into the Future with Hillebrand Gori!

Hillebrand Gori USA, LLC, is currently seeking an experienced Bulk Wine Logistics Coordinator!

As Bulk Wine Logistics Coordinator at Hillebrand Gori, you will play a key role in ensuring smooth and efficient operations. In this position, you will provide day-to-day administrative support for contact center programs and activities, helping deliver exceptional sales and service propositions and enhance customer satisfaction in alignment with business strategy, Group guidelines, and policies.

You will collaborate closely with internal teams (bulk operations, sales, and procurement) and external partners (customers) to coordinate and deliver market-competitive services, quickly and effectively to our customer base.

If you are a dynamic and results-oriented professional with experience in bulk liquid logistics, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities:

• Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging
• Order Processing: Receive documents and initiate logging process, confirm data received is in compliance with all Customs requirements, process all documents in accordance with
• requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required.
• Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformities.
• Maintenance: Ensure all tables complete and current, assist in accounting issues, perform requests for quotes (RFQ) as required, and ensure all communications are prompt and content is accurate.
• Align customer, sales team, and operations team order expectations.
• Investigate and resolve chargebacks and shipping discrepancies.
• Coordinate customer credits and debits.
• Index regional assortments.
• Gather and catalog international special projects and exceptions.
• Communicate critical operational information to other offices.
• Expand current order material to incorporate additional users and functionality.
• Coordinate with other departments, as needed.
• Ensure regionally led offices and sales managers take action on critical order conditions.

Requirements:

• Bachelor's degree preferred
• Degree in supply chain or maritime logistics.
• Attention to detail.
• Ability to prioritize and meet deadlines.
• Preferred: experience using transportation management systems and Hillebrand's systems.
• Proficiency in Microsoft Office, including Microsoft Excel.
• Ability and willingness to travel domestically and internationally.
• Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.

You'll be rewarded in many ways, such as:

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
• Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
• Enjoy a hybrid work environment

Pay range: $50-55,000 total compensation (based on experience)

To learn more about Hillebrand Gori, please click HERE.