Sr. Manager, Process Innovation

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The Senior Manager, Process Innovation is a strategic leadership role responsible for driving process engineering, digital transformation, and data-driven optimization across Ground and Gateway (GTW) operations. This role is a key contributor to advancing innovation in customs processes, leveraging digital platforms (e.g., EGAP DHL tools) and AI-enabled technologies to enhance efficiency, compliance, and customer experience.

Acting as a prime consultant and change agent, the role influences highly significant matters related to policies, programs, operational capabilities, and long-range strategic objectives. The position partners cross-functionally with NOEP, Fleet, Customs Clearance, and Gateway teams, while working in close alignment with the Senior Industrial Engineer (Americas) to drive enterprise-wide process excellence.

Key Responsibilities

Process Engineering & Innovation

• Lead the design, re-engineering, and optimization of end-to-end GROUND and GTW operational processes.
• Develop new applications and solutions grounded in engineering principles, professional methodologies, and business strategy.
• Drive continuous improvement through Lean, Six Sigma, and data-driven methodologies.
• Serve as a trusted advisor and consultant on complex operational and strategic initiatives.
  
  
  

Digitalization & AI Enablement

• Lead digital transformation initiatives across customs, GROUND, and GTW operations, including EGAP DHL tools.
• Identify and implement AI, automation, and advanced analytics solutions (e.g., RPA, predictive analytics).
• Support innovation programs to digitize workflows and improve operational agility and compliance.
  
  
  

Data Analytics & Business Intelligence

• Develop and execute advanced data analytics strategies to support operational decision-making.
• Define KPIs and performance frameworks aligned with business goals.
• Lead initiatives translating data insights into tangible process improvements.
  
  
  

Database & Data Architecture Oversight

• Oversee design, administration, and optimization of large-scale relational and cloud-based databases (SQL Server, Azure, Snowflake).
• Ensure scalability, integrity, and governance of data supporting GROUND, GTW, and customs operations.
• Apply data warehousing concepts and architectures to support enterprise analytics.
  
  
  

ETL / Data Engineering

• Lead and guide implementation of ETL/ELT processes and data pipelines.
• Partner with IT and data engineering teams to ensure efficient data flow and transformation across platforms.
  
  
  

Reporting & Visualization

• Design, develop, and maintain enterprise Power BI dashboards and reporting solutions.
• Standardize business intelligence tools and reporting frameworks for senior leadership visibility.
  
  
  

Cross-Functional Leadership

• Collaborate with NOEP, Fleet, Customs Clearance, and Gateway teams to support strategic initiatives.
• Act as a change leader, influencing stakeholders across multiple levels and regions.
• Partner with the Senior Industrial Engineer (AM) on governance, programs, and process standardization.
  
  
  

Program Leadership & Change Management

• Lead large-scale transformation programs with measurable business impact.
• Serve as change management leader for major initiatives affecting policies, programs, and operational models.
• Establish governance structures for sustainable process improvement and innovation.
  
  
  

Qualifications & Experience

Education

• BS/BA in any engineering discipline and 7-10 years of increasingly diverse or complex applications in field of expertise or MS/MA and generally at least 5-7 years of experience in related field.
• 7–10 years of progressively responsible experience in GROUND, GTW, logistics, or customs operations
• Demonstrated success in driving process improvements and implementing complex projects
• Experience working in cross-functional, regional, or global environments
• Proven ability to act as a strategic advisor on high-impact initiatives
  
  
  

Technical Skills

• Mastery of existing and emerging technologies, processes, and practices
• Advanced knowledge of:
• SQL Server, Azure, Snowflake (or equivalent platforms)
• Power BI (data modeling, DAX, enterprise dashboards)
• Strong experience with:
• ETL / ELT tools and data pipeline development
• Data warehousing concepts and architectures
• Automation tools, AI/ML applications in operations
  
  
  

Leadership & Functional Competencies

• Strong consulting, advisory, and change management capabilities
• Manages Sr. Specialists position(s)
• Ability to influence senior stakeholders and drive alignment
• Strategic thinking with strong execution discipline
• Advanced problem-solving and analytical skills
• Ability to develop innovative solutions based on engineering and business principles
  
  
  

Additional Requirements

• Spanish: Not required but strongly recommended
• Travel: Up to 50% (domestic and international)
  
  
  

Key Competencies

• Process Engineering & Innovation Leadership
• Digital Transformation & AI Enablement
• Data Analytics & Business Intelligence
• Change Management & Strategic Consulting
• Cross-Functional Collaboration
• Operational Excellence