Director of Industrial Engineering

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DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currentlyhas an opening for aDirector ofEngineering.This role requiresa highly motivated, empoweringprofessional dedicated to ensuring DHL’s adherence to unit cost management, operationaloptimization, facility standards and service excellence. This roleprovidesleadership to theprocess engineering andinfrastructure teams.TheDirector of Ground Operations and Engineeringworks collaboratively with colleagues in other areas of the businesstosupport and exceed customer expectations and requirements.

Key Responsibilities:

• Safety-First, ensures that facilities and processes are engineered to ensure the safety and well-being of our people 
• Represents the company externally to local municipalities and other government agencies
• Drive Operational KPI’s in cost and service. Prepares or arranges preparation of engineering’s consolidated budget, reports, and forecasts and ensures they are communicated in a timely manner to top management 
• Develop and implement initiatives that will ensure DHL provides market-leading service relative to our cost position driving innovation and delivering on our customer promise 
• Ensure DHL meets its regulatory and environmental obligations, manage contractors service performance levels 
• Effective implementation and execution of the GSOP policies and objectives within the Canadian service center & gateway operations 
• Manage the implementation of significant, country-wide, Network wide programs/projects in alignment with Regional and Global programs and strategies 
• Develop and implement ground operations and engineering strategies to support business objectives, including delivery network optimization, transportation planning, and equipment maintenance
• Manage and develop a team of ground operations and engineering staff members including Managers, Supervisors, and engineers
• Establish best practices, methodologies, and standards for ground operations and engineering
• Work closely with cross-functional teams to identify opportunities to improve delivery efficiency and customer satisfaction
• Provide technical expertise and guidance to teams and stakeholders
• Evaluate and recommend new tools, technologies, and processes to improve efficiency, reliability, and scalability
• Manage ground operations, engineering, and infrastructure projects from conception to delivery
• Ensure that material handling equipment comply with relevant regulations, policies, and standards
• Establish and maintain relationships with vendors and external partners
• Contributes precedent-setting innovations/solutions
• Negotiates highly complex, technical contractual issues on behalf of the company 
• Forecasts facility, vehicle, staffing and/or material handling equipment needs in order to improve cost, utilization, service, and efficiencies
  
  
  

Skills & Qualifications:

• Minimum 5 – 10 years’ experience in senior operations / network management roles with at least 5 years of experience in an international service related environment
• Minimum of 5 years of experience managing a team of engineers and operations staff members
• University Degree in Business Management or Engineering or equivalent experience
• Proven track record of building and leading teams. Knows the talent needs of the team and attracts and develops people who can meet those needs
• Encourages effective cooperation among team members and between teams
• Inspires team spirit and the commitment to achieve high standards of performance
• Strategic vision and insight of market evolution with strong analytical skills, planning and decision-making competencies
• Strong technical expertise in ground operations and engineering.
• Experience with transportation planning, delivery network optimization, and parcel sortation systems
• Experience building and managing partnerships (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) to achieve mutual goals
• Strong negotiator and able to influence decision making in a matrix organization environment, experience with organizational change management
• Interact effectively at cross-cultural, cross divisional and all business levels and make use of their informal and formal networks to build the commitment of senior stakeholders to outcomes which will have a major and lasting impact for DHL Express
• Experience working in a fast-paced and dynamic environment
  
  
  

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares – Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities
  
  
  

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to ada@dhl.com, and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here:Know Your Rights: Workplace Discrimination is Illegal (dol.gov)