Collections & Cash Application Manager

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

SUMMARY:

The Collections & Cash Application Manager is responsible for overseeing the collection of late payments, and the posting, application and coding of incoming payments from customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage a team of collection specialists who follow current collection guidelines when collecting on delinquent customers while working through disputes with internal teams such as sales, commercial, customer service, operations, among others.
• Manage a team of cash application specialists who are responsible for posting, applying and coding incoming payments & customer credit/debit memos along with any corresponding electronic or manual remittance advice from customers.
• Prepare weekly collection reports and workflow for the collection specialists.
• Prepare weekly cash collection reports and workflow for the cash application specialists.
• Drive past dues down while measuring progress on defined KPIs.
• Report excessively delinquent customer accounts to the Director of Credit & Collections.
• Manage excessively delinquent customer accounts with credit hold.
• Collaborate with multiple levels of management including Finance, Sales, Commercial, Customer Service, IT & Operations on problematic issues arises from customers interactions.
• Effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellence.
• Evaluate existing systems/processes to reduce complexity and increase process efficiency.
• Assist Director of Credit & Collections with month end close, internal & external audits, ERP audits and special projects when needed.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in Accounting, Finance or related field.
• 6 years of commercial credit & collections experience required.
• 1 year supervisory experience.

REQUIREMENTS/SKILLS: 

• High energy with ability to inspire accountability.
• Continuous improvement mindset.
• Cross-functional collaboration.
• Leading teams.
• Excellent verbal and written communication skills.
• Ability to deal tactfully and confidently with internal & external customers.
• Problem solving capabilities.
• Financial analysis proficiency.

PHYSICAL DEMANDS:

• Physical demands are consistent with a professional office setting.
• Regular sitting at work station for 25 – 75%
  As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.
• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Equal Opportunity Employer - Veterans/Disability