What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Dhillon Co.?
IHG® Hotel
At IHG Hotels & Resorts, we create unforgettable guest experiences by delivering True Hospitality for Good—every guest, every stay, every shift. We are currently seeking a reliable and detail-oriented Front Desk Agent to join our Front Office team.
This role is essential to ensuring smooth overnight operations, exceptional guest service, and accurate financial reporting while maintaining a safe and welcoming environment for our guests.
Your Day-to-Night Responsibilities
- Provide warm, professional guest service during overnight hours
- Perform nightly audit procedures and balance daily financial transactions
- Accurately close out the business day in the hotel PMS system
- Process guest check-ins and check-outs
- Handle guest inquiries, requests, and concerns with professionalism and care
- Prepare daily financial and operational reports
- Maintain front desk security and safety during overnight hours
- Communicate effectively with morning staff and management to ensure seamless transitions
What We’re Looking For
- Previous hotel front desk or night audit experience preferred
- Strong attention to detail and accuracy
- Basic accounting or cash-handling experience a plus
- Ability to work independently and remain calm under pressure
- Excellent customer service and communication skills
- Reliability, punctuality, and professionalism
- Comfort working overnight shifts and flexible scheduling
What We Offer
- Competitive hourly pay based on experience
- IHG employee travel and hotel discount program
- Supportive team environment
- Opportunities for growth within Front Office and hotel operations
Schedule
- Full time and part time positions available.
- shifts available:7am - 3pm, 3pm-11pm, 11p-7am
- Flexible scheduling based on business needs
We are proud to be part of IHG Hotels & Resorts, where we celebrate diversity, foster inclusion, and are committed to building a workplace where everyone belongs.
This hotel is an Equal Opportunity Employer.
Salary : $16 - $18