What are the responsibilities and job description for the Sales Administrator - IT Infrastructure Solutions position at DHD?
About DHD
DHD is a global IT infrastructure solutions provider helping enterprise and data center organizations optimize, extend, and transform their technology investments. Headquartered in Santa Barbara, California, we deliver innovative hardware solutions, third-party maintenance (DHDCare), and lifecycle support services that reduce costs, extend asset life, and promote sustainability.
With customers in over 100 countries, a rapidly growing global footprint, and one of the industry’s broadest OEM support portfolios, DHD combines entrepreneurial energy with operational excellence. We pride ourselves on being customer-obsessed, solutions-driven, and team-oriented.
At DHD, you won’t be just another employee — you’ll have real ownership, visibility, and opportunity to grow as we continue to scale.
About the Role
We’re looking for a highly organized and proactive Sales Administrator (based in/around Santa Barbara, CA, or U.S. Remote) to support our sales team and help drive operational excellence.
This role is critical to ensuring seamless execution from quote to fulfillment. You’ll work cross-functionally with Sales, Vendors, Logistics, and Operations while serving as a key point of coordination for customer orders and support.
If you thrive in a fast-paced B2B environment and enjoy owning details, solving problems, and keeping processes moving — this role is for you.
What You'll Do
Sales Support
- Assist Account Managers with quoting, order entry, and customer follow-up
- Prepare and send proposals, contracts, and invoices
- Maintain accurate CRM records (HubSpot or similar)
- Track open quotes and support timely deal conversion
- Support sales reporting and documentation processes
Order & Vendor Coordination
- Process purchase orders and verify accuracy against quotes
- Liaise with vendors and distributors for pricing and availability
- Coordinate with warehouse/logistics to ensure timely fulfillment
- Monitor backorders and resolve discrepancies
- Support RMA and warranty processes
Customer Experience
- Serve as a professional point of contact for order status and delivery updates
- Support post-sales needs including returns and issue resolution
- Help maintain responsive, high-touch client relationships
What you Bring
- Bachelor’s degree preferred (Business, Operations, or related field)
- 1–3 years of administrative, sales support, or operations experience
- Familiarity with quoting systems, CRM and ERP systems, or similar or similar order management platforms
- Strong Excel and organizational skills
- Excellent written and verbal communication
- Detail-oriented with strong follow-through
- Experience in IT hardware, networking, or B2B sales environments is a plus
Compensation & Benefits
Base Salary Range: $60,000 – $75,000 annually
Range is based on experience, skills, and industry background. For highly qualified candidates with relevant B2B or IT industry experience, compensation may trend toward the top of the range.
Additional Benefits Include:
- Health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) plan
- Professional growth opportunities
- Career advancement pathway into Sales Operations or Account Management
Why Join DHD
We work hard, move fast, and genuinely enjoy what we do.
At DHD, you’ll join a driven, energetic team that celebrates wins, tackles challenges together, and brings competitive spirit to everything we do. There’s no bureaucracy here - just smart people who take ownership, support each other, and show up ready to perform.
We believe culture matters. Collaboration matters. Momentum matters.
And it doesn’t hurt that our office is just blocks from the Pacific Ocean in Santa Barbara. Big goals, strong coffee, ocean air.
If you’re looking for a place where you can grow your career, be part of a tight-knit team, and enjoy coming to work — DHD might be exactly what you’re looking for.
Apply Today
Send your applications to careers@dhd.com or apply via https://dhd.com/careers
*Please include a brief note (3-5 sentences) explaining why this role interests you and why you believe you'd be a strong fit.*
Salary : $60,000 - $75,000