Monitoring / Command Center Engineer

Position Title: Monitoring / Command Center Engineer

Location: Remote

Duration: Full time with Client - Direct Hire 

ROLE OVERVIEW

The Monitoring / Command Center Engineer is responsible for proactive 24x7 monitoring, incident detection, analysis, and operational support across on‑premise and Azure IaaS/PaaS environments. The role ensures high availability, performance, and reliability of critical infrastructure and applications using enterprise monitoring tools, strong troubleshooting skills, and ITIL‑aligned operational practices.

Job Roles and Responsibilities:

• Monitor network, system, and application performance across on‑premise and Azure environments using tools such as Dynatrace, LogicMonitor, Databricks, and other integrated monitoring platforms.
• Analyze monitoring data by building dashboards, reviewing trends, querying logs, and researching historical data to proactively identify and prevent potential outages.
• Investigate alerts and anomalies, perform detailed root cause analysis, and determine appropriate corrective or preventive actions.
• Manage incidents and service requests using ServiceNow or similar ITSM tools, including assignment, tracking, escalation, and closure within SLA timelines.
• Identify recurring issues and collaborate with infrastructure, network, application, and cloud teams to implement automation, self‑healing scripts, and monitoring improvements.
• Create, maintain, and update documentation including Standard Operating Procedures (SOPs), Operations Playbooks, and Knowledge Base articles using consistent standards.
• Troubleshoot complex issues involving networking, DNS, DHCP, SMTP, web/application servers, and Azure infrastructure and PaaS services.
• Develop and enhance PowerShell scripts or equivalent automation to support monitoring, remediation, and operational efficiency.
• Participate in major incident bridges, service interruption analysis, and recovery activities, ensuring clear communication of technical and business impact.
• Support continuous improvement initiatives aligned to ITIL 4 practices and operational excellence.
  

Job Roles and Responsibilities:

• 2 years of hands‑on systems or infrastructure engineering experience, including Windows, Linux, and Azure cloud environments.
• Strong analytical and critical‑thinking skills with the ability to diagnose and resolve complex technical issues.
• Experience managing incidents in fast‑paced, high‑availability, or 24x7 Command Center / NOC environments.
• Proficiency with Dynatrace or comparable enterprise monitoring tools (mandatory).
• Experience working with ServiceNow or similar ITSM platforms.
• PowerShell scripting experience or equivalent automation skills preferred.
• Strong troubleshooting expertise across network, system, infrastructure, and application layers with the ability to understand end‑to‑end impact.
• Excellent communication skills, including the ability to translate technical information for non‑technical stakeholders and articulate business impact during incidents.
• Solid understanding of application and infrastructure design principles and structured problem‑solving approaches.
• Familiarity with ITIL 4 foundational practices.
  

Nice to have:

• Experience in BFSI or other regulated environments
• Exposure to automation, AIOps, predictive monitoring, or self‑healing solutions
• Experience supporting global customers and follow‑the‑sun operational models