What are the responsibilities and job description for the AWS Connect Specialist position at Dhaka Technologies Limited Company?
AWS Connect Specialist Washington, D.C - Hybrid
Required and Desired Skills
Hands-on experience with Amazon Connect CCaaS, not AWS infrastructure (Required)
Hands-on AWS CI/CD experience to deploy code and customize AWS Connect services (Required)
Hands-on experience with Amazon Connect and other AWS cloud services is essential. (Required, 3 years)
Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities. (Required)
Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration. (Required, 3 years)
In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management. (Required)
Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management. (Required)
Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3. (Required)
Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem. (Required)
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; the equivalent combination of education and experience (Required)
AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform (Highly desired)
Hourly Wage Estimation for AWS Connect Specialist in Washington, DC
$42.00 to $53.00
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