The Back-End Warehouse Associate II performs advanced warehouse operations with minimal supervision and serves as a subject-matter resource for packing, staging, and outbound shipment activities. This role is responsible for ensuring high levels of accuracy, safety, and compliance while supporting workflow coordination, training newer associates, and resolving operational issues. The Associate II may lead small tasks or work areas, support continuous improvement efforts, and ensure regulatory and customer requirements are consistently met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Independently organize, pack, stage, and prepare freight for outbound shipment while ensuring compliance with customer and regulatory requirements.
• Serve as a resource to Account Coordinators and warehouse staff regarding order status, packing requirements, and shipment readiness.
• Verify complex orders, documentation, and packing specifications to prevent shipment errors or delays.
• Perform advanced packing techniques for oversized, fragile, or specialized freight requiring blocking, bracing, or custom handling.
• Safely operate pallet jacks and forklifts (up to 12,000 lbs) to support material movement and staging with minimal supervision.
• Coordinate workflow within assigned areas to support daily shipping priorities and deadlines.
• Perform cycle counts, assist with inventory adjustments, and support inventory accuracy initiatives.
• Train and support new or less experienced warehouse associates on packing, staging, safety, and quality standards.
• Perform quality audits and provide feedback to ensure packing integrity, accuracy, and compliance.
• Proactively identify operational inefficiencies, safety risks, or quality concerns and recommend improvements.
• Participate in and support continuous improvement, safety, and quality initiatives.
• Assist supervisors with special projects, audits, or operational tasks as assigned.
• Perform other related duties as assigned to support warehouse operations.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 2–4 years of warehouse experience in packing, crating, staging, shipping, and material handling operations.
• High school diploma, GED, or equivalent required.
• Proficient in using hand tools, reading tape measures, and performing basic material preparation tasks.
• Demonstrated experience operating pallet jacks and forklifts; must maintain forklift certification for equipment up to 12k.
• Demonstrated ability to interpret complex work orders, packing instructions, and shipping documentation.
• Strong experience performing accurate measuring, counting, labeling, and verification of materials and freight.
• Working knowledge of inventory control practices, including FIFO sequencing and cycle counting.
• Proficient computer skills for data entry and internal communication; experience using C2C required.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to travel to customer locations as needed to support operational requirements.
• Must successfully complete and maintain required regulatory training, including IATA, IMDG, and 49 CFR, with a minimum passing score of 90%.

KNOWLEDGE SKILLS AND ABILITIES

• Strong understanding of warehouse workflow, outbound shipping operations, and packing standards.
• Ability to work independently and make decisions within established procedures.
• Ability to coordinate tasks and support workflow priorities across multiple orders or shipments.
• Ability to train, coach, and support less experienced associates.
• Strong problem-solving skills to resolve packing, quality, or shipment issues.
• Ability to communicate effectively with warehouse staff, coordinators, and supervision.
• Ability to maintain accuracy and quality under tight deadlines and changing priorities.
• Ability to identify process improvement opportunities and support continuous improvement initiatives.

• Demonstrated commitment to safety, compliance, and operational excellence.
• Dependable attendance and punctuality to support daily operation

DIRECT REPORTS

• This position does not have direct reports.

WORK ENVIRONMENT AND SAFETY EXPECTATIONS

• Work is performed primarily in a warehouse environment with exposure to noise, dust, moving equipment, and temperature variations.
• May include occasional work in outdoor or semi-covered areas during loading, unloading, or staging operations.
• Required to follow all company safety policies, SOPs, and regulatory requirements, including OSHA, TSA, IATA, IMDG, and DOT standards.
• Required to wear Personal Protective Equipment (PPE) as assigned, including safety footwear, gloves, eye protection, hearing protection, and high-visibility apparel.
• Must safely operate material-handling equipment, in accordance with training and certification.
• Must maintain clean, organized, and hazard-free work areas in accordance with warehouse housekeeping standards.
• Expected to immediately report safety hazards, near misses, injuries, damaged materials, or compliance concerns to supervision.
• Must participate in required safety meetings, training, drills, and continuous improvement initiatives.
• Expected to follow established traffic patterns, signage, and equipment safety zones within the warehouse.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods and to bend, kneel, squat, twist, reach, and climb stairs as required to perform job duties.
• Ability to lift, push, pull, and carry materials up to 50 lbs regularly, with or without reasonable accommodation.
• Ability to perform repetitive tasks involving hands, arms, and wrists.
• Ability to safely operate forklifts, pallet jacks, and other material-handling equipment.
• Ability to visually inspect materials, labels, and documentation for accuracy.
• Ability to hear alarms, equipment sounds, and verbal instructions in a warehouse environment.
• Auditory ability sufficient to understand verbal instructions, communicate by phone or radio, and recognize alarms or warning signals.
• Ability to communicate clearly and effectively in person, by phone, and through written correspondence.
• Physical stamina to perform varied physical activities for extended periods, adapting to changing operational demands.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORK SCHEDULE

• Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility for occasional Saturdays, overtime, or adjusted hours as needed to meet operational demands

Additional Notes

The responsibilities listed above describe the general nature and level of work performed by employees in this role. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.

Equal Opportunity Employer

DGM Services, Inc. is an equal opportunity employer. We provide employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.