Senior Associate, Communications Specialist

Job Overview

Under the general supervision of the Communications Manager, with input from other internal stakeholders, assists with the development and execution of integrated communication strategies to support the Airport and its key results. Writes articles, remarks, announcements and other editorial content for all communications channels. Proactively collaborates with the Communications Department and other external departments to align all copy and content to deliver consistent messaging to all audiences. Responsible for developing and creating communications and marketing strategies and identifying new channels based on data-driven analysis and evaluation of existing communications infrastructure. Assists with crisis communications, special events and media relations, depending on the needs of the department.

What you will be doing:

• Identifies, collects, develops and writes content for employee intranet, digital signs, posters, emails and other communications channels.
• Develop and implement communication plans, strategies and public relations/public affairs activities and publicity efforts in support revenue and reputational goals; manages other business-wide external communications initiatives as assigned.
• Assists with the development and execution of communication plans to support a variety of organizational objectives; communication plans include identification of various audiences, development of key messages and methods of communication.
• Develops, implements and analyzes communications metrics and their associated tools to provide data-driven solutions for internal communications channels.
• Collaborates with department colleagues to identify external opportunities to promote internal messaging and news.
• Leads or supports communications and marketing efforts related to DFW’s Total Rewards program, which includes pay, time off, wellness, savings, benefits and extras.
• Serves as project manager for communications of major Airport initiatives. Maintains graphics library and formats graphics as appropriate for web or print.
• Acts as a liaison with other DFW departments to communicate Internal Communication requests and track effective strategies.
• Stays apprised of current web trends.
• Performs other related duties as assigned

What you need:

• Bachelor’s degree in communications, journalism, public relations, marketing or related field
• One (1) year of experience with a public relations agency or in a corporate communications department with primary responsibilities in employee communications, media relations or, reputation management
• Any equivalent combination of education and/or experience may be substituted for the above on a year-for-year basis.

Required Knowledge, skills and abilities:

• Knowledge and proficiency with Share Point and/or other content management systems.
• Excellent organizational skills with the ability to handle multiple projects and deadlines at once.
• Knowledge of and proficiency with Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
• Knowledge and understanding of employee engagement, human resources programs and employee benefits programs.
• Excellent knowledge of AP writing style and its application.
• Extensive writing and editing skills.
• Excellent customer service skills and the desire to meet customer needs.
• Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
• Ability to plan and execute projects from inception to completion.
• Ability to establish and maintain effective working relationships with the Airport leadership, employees and other key constituent groups.
• Ability to collaborate and work with others cooperatively in a team environment.
• Ability to incorporate management principles into communication efforts.
• Ability to openly give and receive feedback in a positive manner.

Special Requirements:

• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.