Helpdesk Specialist II – San Antonio, TX

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Helpdesk Specialist II – San Antonio, TX

Responsibilities

Helpdesk Specialist II will provide advanced technical advice and guidance on company technical software and hardware. What you will be doing (but not limited too):

• Provides Tier I and II technical software, hardware and network problem resolution for clients by
  
  

performing problem diagnosis and guiding users through step-by-step solutions or may provide

expertise to solve first and second tier technical support issues for end-users of the organization’s

products and services.

• Uses automated information systems to analyze routine situations.
• Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize
  
  

for proper action.

• Resolves problems or contacts more senior technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of
  
  

the various databases available.

• Conducts technical research for source of information required in support of request for
  
  

information related to ongoing programs and proposal efforts.

• Maintains network diagrams and circuit records.
• Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network
  
  

software programming.

• Interacts with other team members, such as network services, software engineering, and/or
  
  

applications development to restore services and/or identify and correct the core problem.

Required Qualifications

• HS Diploma with 4 years of relevant experience.(or 2 years experience with an Associates
  
  

degree, 0 years experience with a Bachelors degree or higher)

• Must be U.S. Citizen
• Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
• Security Certified
• CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program
• Ability to work in a 24/7/365 environment including holidays
• Familiar with Service Desk support methodology
  
  

Desired Qualifications

• CompTIA A certification or equivalent preferred
• HDI certification or equivalent preferred
• Relevant technical certifications preferred
• Familiar with ITIL
  
  

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• 20 Pidgeon Hill Drive, Suite 106 Sterling, VA 20165
• Tel: 877–553–3873
• Fax: 703–563–2700
• E-mail: info@dfusetech.com
  
  

UEI: ZS5CMPHGBK85

Cage: 528V0

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