What are the responsibilities and job description for the Team Lead, Operations Support position at DFS Group Limited?
What you'll be doing?
We are seeking a savvy people manager to join us as the Team Lead, Operations Support. You will be a helping hand to the Operations Support Manager in managing DFS’ store support function, which looks after all non-selling services such as the after sales service, complaints and store repairs etc. You will oversee the support function teams in their day to day jobs, and will serve as a key support to frontline Leaders-On-Duty (LOD) in resolving customer claims.
Store Supplies Management
We are seeking a savvy people manager to join us as the Team Lead, Operations Support. You will be a helping hand to the Operations Support Manager in managing DFS’ store support function, which looks after all non-selling services such as the after sales service, complaints and store repairs etc. You will oversee the support function teams in their day to day jobs, and will serve as a key support to frontline Leaders-On-Duty (LOD) in resolving customer claims.
Store Supplies Management
- Assist, source & manage Purchasing Orders (POs) for location equipment, services, store supplies and resources
- Manage all incoming invoices for AP Workflow processing
- Ensure proper coding of all invoices to the relevant cost centers
- Establish and maintain centralized systems and procedure reference manuals for key support role tasks in the location
- Train all new Sales Associates on cashiering procedures
- Review training need for existing Sales Associates and conduct refreshers as necessary
- Support frontline and Leader-On-Duty (LOD) in resolving customer claims
- Review refund reconciliation and liaise with Loss Prevention for follow up
- Supervise all direct reports to ensure the smooth operation of the support functions (i.e. cashiering, after sales service) on a daily basis
- Secondary School, High School Diploma or equivalent
- 2 years’ experience in cashiering and/or accounts payable; experience in leading and supervising teams preferred
- Solution-based, energetic, team oriented, ability to multi-task, composed under pressure
- Good leadership skills and able to work with a diverse team
- Proficiency in Microsoft Office applications
- Fluency in English language and other language(s) as required by location
- Hourly Rate from $25.25 to $37.85
Salary : $25 - $38