What are the responsibilities and job description for the Eligibility Program Coordinator position at DFR?
About the Team
Our team at Knowledge Services values diversity and inclusion. We strive to create a welcoming environment for individuals from various backgrounds. As an Eligibility Specialist, you will be part of a collaborative team that works together to provide excellent service to our clients.
Job Description
The Eligibility Specialist position involves processing applications from Indiana residents who are requesting public assistance. You will work closely with the FSSA/Division of Family Resources (DFR) to ensure accurate and timely completion of applications.
Responsibilities
- Process new applications and documents for ongoing public assistance.
- Verify income, assets, and other financial/legal documents.
- Utilize automated programs to determine eligibility for state assistance programs.
- Data entry into state database.
- Respond to inquiries in a timely manner via phone or email.
Requirements
To be successful in this role, you should have:
- Solid computer skills and Microsoft Office proficiency.
- A Bachelor's or Associate's degree in Counseling or Social Services, or High School Diploma/GED required.
- At least 2 years of experience in a social service environment, preferably in state or local government employment/training programs.
