What are the responsibilities and job description for the Contact Representative position at DFAS?
NY1647506
Contact Representative, Full Time
This announcement will be used to fill positions with an entry grade of GS-04, GS-05 or GS-06 with a target grade of GS-06.
Applications accepted until 06/15/2026.
Customer Service Representatives Needed! Seeking motivated individuals with excellent communication skills to answer incoming calls and emails from active and retired military and civilian customers.
Pay: $37,193 to - $61,683 per year.
Duties
Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry.
Develops applicable solutions to problems and ensures corrective actions are completed.
Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.
Job Location-DFAS Rome, 325 Brooks Road, Rome, NY 13441
How to apply: https://www.usajobs.gov/job/871000400
Contact Representative, Full Time
This announcement will be used to fill positions with an entry grade of GS-04, GS-05 or GS-06 with a target grade of GS-06.
Applications accepted until 06/15/2026.
Customer Service Representatives Needed! Seeking motivated individuals with excellent communication skills to answer incoming calls and emails from active and retired military and civilian customers.
Pay: $37,193 to - $61,683 per year.
Duties
Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry.
Develops applicable solutions to problems and ensures corrective actions are completed.
Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.
Job Location-DFAS Rome, 325 Brooks Road, Rome, NY 13441
How to apply: https://www.usajobs.gov/job/871000400
Salary : $37,193 - $61,683