What are the responsibilities and job description for the DEXIS Project Manager, Customer Experience (Hybrid-Quakertown, PA) position at DEXIS?
Job Description
DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.
Who is DEXIS and why should you join the team?
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
Where are we?
Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software. The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field. A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.
Why You’ll Love Working Here
We offer competitive pay and bonuses, comprehensive benefits starting Day One, and a generous 401(k) match. You’ll enjoy paid time off, tuition reimbursement, and strong leave programs that support you and your family. Our state‑of‑the‑art facility features an on‑site fitness center, café, outdoor patio, employee lounge, and EV charging—plus a culture that values community involvement and employee appreciation.
Position Summary
The primary function of this position is to analyze and optimize business processes that improve the customer experience. This position will collaborate primarily with customer service and technical support to understand business transactional process requirements and implement solutions to improve quality and delivery. This position will also require collaboration with many other areas of the business (e.g., operations, logistics, finance, supply chain, IT & business intelligence, sales operations, and commercial teams) to properly analyze process and data requirements both upstream and downstream before implementing solutions.
Essential Duties And Responsibilities
The candidate should be self‑sufficient, enthusiastic, task‑focused, and committed to continuous improvement and change leadership. They must also be a logical and creative thinker, confident, poised, and able to create strong personal impact. Flexibility and adaptability are essential, along with the credibility to influence others effectively. The candidate should be growth‑minded and able to articulate—or be willing to learn—the EBS philosophy.
Job Requirements
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$98,600 - $141,900
Operating Company
DEXIS
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.
Who is DEXIS and why should you join the team?
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
Where are we?
Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software. The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field. A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.
Why You’ll Love Working Here
We offer competitive pay and bonuses, comprehensive benefits starting Day One, and a generous 401(k) match. You’ll enjoy paid time off, tuition reimbursement, and strong leave programs that support you and your family. Our state‑of‑the‑art facility features an on‑site fitness center, café, outdoor patio, employee lounge, and EV charging—plus a culture that values community involvement and employee appreciation.
Position Summary
The primary function of this position is to analyze and optimize business processes that improve the customer experience. This position will collaborate primarily with customer service and technical support to understand business transactional process requirements and implement solutions to improve quality and delivery. This position will also require collaboration with many other areas of the business (e.g., operations, logistics, finance, supply chain, IT & business intelligence, sales operations, and commercial teams) to properly analyze process and data requirements both upstream and downstream before implementing solutions.
Essential Duties And Responsibilities
- Analyze existing business processes.
- Identify and prioritize improvement opportunities.
- Coordinate/Lead process improvement projects.
- Collaborate in cross functional teams.
- Implement solutions to optimize/automate processes.
- Perform data-driven analysis.
- Communicate requirements and test solutions.
- Utilize EBS tools for process improvement and project management.
The candidate should be self‑sufficient, enthusiastic, task‑focused, and committed to continuous improvement and change leadership. They must also be a logical and creative thinker, confident, poised, and able to create strong personal impact. Flexibility and adaptability are essential, along with the credibility to influence others effectively. The candidate should be growth‑minded and able to articulate—or be willing to learn—the EBS philosophy.
Job Requirements
- Bachelor’s Degree
- 3 years of process‑improvement experience in a service or transactional environment
- 3 years working with ERP and CRM platforms.
- Experience leading cross‑functional initiatives and supporting solution testing/UAT.
- Travel 10%
- Dental Industry experience
- 5 years of call center and customer service experience
- Back-end E-commerce experience
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$98,600 - $141,900
Operating Company
DEXIS
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Salary : $98,600 - $141,900