What are the responsibilities and job description for the Customer Service Support Representative position at DEXIS?
Job Description
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
We also offer
Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software. The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field. A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.
Position Summary
The Customer Service Support Representative plays a critical role in delivering world-class support to both internal and external customers. This position is responsible for managing the end-to-end customer Return Material Authorization (RMA) process, processing sales orders, supporting international customer service functions, and maintaining accurate customer and equipment records. The role requires proactive communication, strong organizational skills, and collaboration across departments to ensure timely and efficient resolution of customer inquiries and transactions. Additional responsibilities include credit request tracking, asset management, and continuous process improvement.
Essential Duties And Responsibilities
Target Market Salary Range
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$43,100 - $56,600
Operating Company
DEXIS
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
- DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
We also offer
- Competitive Pay and Bonuses.
- PTO, Sick Time and Paid Holidays.
- Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!
- 401K – with exceptional company match starting DAY ONE!!!!
- Community involvement opportunities & employee appreciation events.
- Newly renovated, state of the art, climate-controlled facility.
- Newly built 1200 sq fitness room.
- Gourmet coffee, beverages, snacks, and lunches are available in our café.
- Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!
Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software. The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field. A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.
Position Summary
The Customer Service Support Representative plays a critical role in delivering world-class support to both internal and external customers. This position is responsible for managing the end-to-end customer Return Material Authorization (RMA) process, processing sales orders, supporting international customer service functions, and maintaining accurate customer and equipment records. The role requires proactive communication, strong organizational skills, and collaboration across departments to ensure timely and efficient resolution of customer inquiries and transactions. Additional responsibilities include credit request tracking, asset management, and continuous process improvement.
Essential Duties And Responsibilities
- Provide exceptional customer service through timely response, follow-through, and resolution of inquiries via phone, email, and other channels.
- Review and process RMA orders and sales orders in accordance with documented procedures and work instructions.
- Coordinate with customers to obtain tracking information and resolve discrepancies in returns and return-to-sender shipments.
- Create and update customer notifications, shipping labels, and quality records; ensure accurate serial number data in SAP.
- Maintain and organize credit requests via spreadsheet for approval tracking.
- Support international customer service needs, including processing orders for products registered to the ordering country.
- Verify order accuracy, pricing approvals, and compliance with policy guidelines.
- Research and resolve receiving discrepancies on customer returns.
- Provide asset management support by reaching out to accounts and updating customer assets from online warranty registrations.
- Maintain and manage customer and equipment data using CRM and ERP systems.
- Identify and implement process improvements to enhance customer satisfaction and operational efficiency.
- Perform other administrative duties and projects as assigned.
- High School Diploma or equivalent.
- 3 years of experience in customer service and order processing.
- 1 year of experience with ERP systems (e.g., SAP).
Target Market Salary Range
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$43,100 - $56,600
Operating Company
DEXIS
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Salary : $43,100 - $56,600