What are the responsibilities and job description for the Supply Chain Manager position at Dexian?
Title: RMA Program Manager
Duration: 12 Months Contract Possibility of Extension/FTE
Location: Austin, TX
Pay Rate: $31.03 - $37.93 hourly
DESCRIPTION
Type: Full-Time ; Hybrid
Key Responsibilities
• Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA
• Validate that delivered solutions meet business requirements and are ready for production deployment
• Analyze existing RMA workflows, systems, and tools to understand end-to-end processes
• Develop and maintain detailed documentation including process maps, standard operating procedures (SOPs), work instructions, user guides, and reference materials
• Maintain a structured documentation library (e.g., Confluence, SharePoint, or similar) with appropriate version control
• Prepare, update, and format documentation to meet internal and external ISO audit requirements
• Act as a subject matter expert (SME) on RMA procedures and related documentation, providing ongoing support and clarification
Required Skills & Qualifications
• Demonstrated experience planning and executing User Acceptance Testing (UAT)
• Bachelor’s degree in business, Operations Management, Information Systems, Technical Writing, or a related field; or equivalent work experience
• 3 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry
• Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management
• Demonstrated experience creating and maintaining procedural and process documentation, including SOPs, work instructions, and user guides
• Hands-on experience preparing documentation for ISO audits and working within a formal Quality Management System (QMS)
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Salary : $31 - $38