What are the responsibilities and job description for the ServiceNow Pre-Sales Architect position at Dexian?
ServiceNow Pre-Sales Architect – Job Description
Location: McLean Virginia Preferred; Remote / Hybrid Possible Optional
Department: ServiceNow Professional Services / Solutions Architecture
Reports To: Head of ServiceNow Practice or VP, Professional Services
ROLE OVERVIEW
We are seeking a ServiceNow Pre-Sales Architect to serve as the technical authority in the sales cycle, partnering closely with sales, delivery, and practice leadership to cement value with prospective customers and lead technical conversations with confidence and credibility.
This role sits at the intersection of strategy, architecture, and execution—translating customer business challenges into compelling ServiceNow solutions that are technically sound, scalable, and aligned to best practices.
KEY RESPONSIBILITIES
Pre-Sales & Customer Engagement
• Lead technical discovery sessions with prospective customers
• Translate customer requirements into ServiceNow solution architectures and roadmaps
• Serve as the technical face of engagements
• Articulate ServiceNow value propositions tied to business outcomes
Solution Architecture & Design
• Design end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, CSM, SPM, HRSD, CMDB, Now Assist AI, and integrations
• Define target-state architectures and integration patterns
• Ensure alignment with best practices
• Identify technical risks
Sales Enablement & Proposal Support
• Support RFPs, RFIs, and SOWs
• Partner with sales on pricing models
• Support executive presentations and demos
Transition to Delivery
• Ensure smooth handoff to delivery teams
• Participate in kickoffs
• Act as an escalation point
REQUIRED QUALIFICATIONS
• 5 years ServiceNow experience
• Pre-sales or consulting background
• Strong architecture and communication skills
PREFERRED QUALIFICATIONS
• ServiceNow CSA required
• CAD, CIS, CTA preferred
• ITIL 4 knowledge
KEY ATTRIBUTES
• Technical credibility
• Business-oriented mindset
• Executive presence
• Collaborative
• Very strong communications skills both Oral and Written