Salesforce Admin

Position Summary

We are seeking a Salesforce Support Administrator to serve as the front line for Salesforce support requests and day-to-day platform administration. This role is ideal for someone with a few years of Salesforce experience who enjoys troubleshooting user issues, supporting business teams, and handling low-level configuration updates within the Salesforce platform.
The ideal candidate will have strong communication skills, a customer-service mindset, and hands-on experience with Salesforce administration tasks. A Salesforce Platform Administrator I certification is preferred, though equivalent practical experience will also be considered.

Key Responsibilities



Salesforce Support & User Assistance

• Serve as the primary point of contact for Salesforce support tickets and user requests
• Communicate directly with end users to understand business needs and troubleshoot issues
• Resolve straightforward system, access, and configuration-related problems
• Escalate more complex issues when necessary while ensuring timely follow-up and resolution
  
  

Salesforce Administration & Configuration

• Perform day-to-day Salesforce administrative tasks, including:
  • User setup and maintenance
  • Object and field updates
  • Page layout modifications
  • Permission and access updates
  • Simple Flow updates and maintenance
• Assist with maintaining data integrity and overall platform usability
• Support ongoing enhancements and process improvements within Salesforce
  
  

Qualifications

• 2 years of hands-on Salesforce experience preferred
• Working knowledge of Salesforce administration and platform configuration
• Experience supporting end users in a help desk or ticket-based environment
• Familiarity with:
  • Salesforce objects and fields
  • Page layouts
  • User management
  • Basic Salesforce Flows
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Salesforce Platform Administrator I certification preferred but not required
  
  

Preferred Attributes

• Customer-focused mindset with strong interpersonal skills
• Ability to manage multiple support requests and priorities
• Detail-oriented with strong organizational skills
• Willingness to learn and expand Salesforce capabilities over time
  
  

Additional Information

This role focuses primarily on foundational Salesforce administration and user support responsibilities, though candidates with broader Salesforce knowledge or additional technical capabilities are encouraged to apply.

Desired Skills and Experience

We are seeking a Salesforce Support Administrator to serve as the front line for Salesforce support requests and day-to-day platform administration. This role is ideal for someone with a few years of Salesforce experience who enjoys troubleshooting user issues, supporting business teams, and handling low-level configuration updates within the Salesforce platform.

The ideal candidate will have strong communication skills, a customer-service mindset, and hands-on experience with Salesforce administration tasks. A Salesforce Platform Administrator I certification is preferred, though equivalent practical experience will also be considered.

Key Responsibilities
Salesforce Support & User Assistance
Serve as the primary point of contact for Salesforce support tickets and user requests
Communicate directly with end users to understand business needs and troubleshoot issues
Resolve straightforward system, access, and configuration-related problems
Escalate more complex issues when necessary while ensuring timely follow-up and resolution
Salesforce Administration & Configuration
Perform day-to-day Salesforce administrative tasks, including:
User setup and maintenance
Object and field updates
Page layout modifications
Permission and access updates
Simple Flow updates and maintenance
Assist with maintaining data integrity and overall platform usability
Support ongoing enhancements and process improvements within Salesforce
Qualifications
2 years of hands-on Salesforce experience preferred
Working knowledge of Salesforce administration and platform configuration
Experience supporting end users in a help desk or ticket-based environment
Familiarity with:
Salesforce objects and fields
Page layouts
User management
Basic Salesforce Flows
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Salesforce Platform Administrator I certification preferred but not required
Preferred Attributes
Customer-focused mindset with strong interpersonal skills
Ability to manage multiple support requests and priorities
Detail-oriented with strong organizational skills
Willingness to learn and expand Salesforce capabilities over time

Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.