What are the responsibilities and job description for the Mobile Device Technician position at Dexian?
Must be able to work 5 days on site in Washington, DC
The ideal candidate will demonstrate a strong foundation in technical support along with a proactive attitude toward continuous learning and skill development.
Key qualifications include:
- Proven experience in technical support / walk-in support environments
- Strong customer service orientation with the ability to support end users effectively
- Experience with mobile device management and asset lifecycle processes
- Hands-on experience with ticketing systems (e.g., ServiceNow, Remedy, or similar platforms)
- Excellent written and verbal communication skills
- Working knowledge of Microsoft O365 and Excel-based reporting
- Willingness to learn, adapt, and continuously maintain/upskill technical knowledge in a fast-paced environment
- Previous experience working at Apple or with iphone/iOS devices in an enterprise technical support setting would be nice to have.
We are looking for candidates who not only meet the technical requirements but also bring a growth mindset, accountability, and a commitment to delivering high-quality client support.
Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.