What are the responsibilities and job description for the Customer Service Representative position at Dexian?
Title : Banking Customer Service Representative
Location : Chandler AZ
Duration : 12 months
Role responsibilities include processing / researching new bank accounts and account maintenance service requests. Individuals at this level are expected to use some independence of thought and proven research ability, as well as have a strong focus on client service. Generally, one year or more experience is preferred.
Proficient PC skills including MS Office applications - ability to type proficiently is a must
Communicate effectively including excellent listening skills and professional phone / email etiquette
Ability to manage outbound calls to internal and external clients as a part of the problem resolution and New Accounts process
Demonstrate a proven ability to navigate multiple systems simultaneously
Capable of multitasking and working efficiently in a high productivity environment
Excellent organization skills; ability to prioritize and handle multiple client requests always exercising sound judgment
Proven history of effective ownership and accuracy
Possess the ability to work independently while effectively managing and finding resolution to complex situations
Strong problem-solving skills / analytical skills
Maintain current knowledge of Bank of products, policies, and services while keeping abreast of regulations and mitigating risk
Exhibit professionalism in all situations
Proven in-depth research skills
Service minded with a strong focus on providing a differentiated service experience Private Bank clients
Knowledge or experience with banking regulations and banking systems Knowledge of bank policies, procedures, and Core Values
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https : / / dexian.com / to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Learn More
