Customer Service Rep - Senior

Position: Customer Service Representative

Location: Warwick, RI 02818 (Onsite Training & then remote, coming into the office once per month)

Contract: 6 months of contract

Inbound customer service role for Defined Benefits/Retirement Income Solutions Dept.

Important notes: ***Training will be onsite as well as nesting, then remote with the exception of coming into the office once per month***

Required Experience:

• 1-2 years call center experience, or equivalent experience
• 1-2 years experience with Windows based operating systems (MS Office, Suite, etc.)
• The role will include customers calling to learn about their defined benefit pension, customers calling to start their pension benefits, for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information.
• Role requires processing and strong ability to navigate Windows based operating systems.
• Strong customer service focus is a must.
• Ability to convey complex topics to clientele.
• Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information.
• Licensing not required for role. Warwick, Rhode Island location required.

Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.