Central Business Operations Analyst

Title: Client Service Center Representative/ Central Operations Analyst

Location: Santa Rosa, CA

Duration: Permanent (Direct - hire)

Key Responsibilities:

What You’ll Do

The Central Operations Service Representative III is a senior-level role designed for a versatile banking operations professional capable of performing every function within the Central Operations department.

As a subject matter expert and escalation point, this individual ensures the smooth execution of daily operational tasks—ranging from complex legal processing to electronic funds transfers—while acting as a primary backup for department staff. Beyond daily processing, the Level III Representative plays a critical role in process improvement, drafting departmental procedures, supporting the Manager with audits, and mentoring junior staff to ensure strict compliance with Bank policies and federal regulations.

Key Responsibilities:

• Transaction Management: Execute high-level technical operations including ACH receiving/origination, incoming/outgoing wire transfers, Remote Deposit Capture (RDC) balancing, and mobile deposit review.
• Legal & Claims Processing: Serve as the central point of contact for legal processes (levies, subpoenas), ensuring timely responses and coordination with legal counsel. Process Regulation E claims, merchant disputes, chargebacks, and collection items.
• Account Maintenance: Manage critical account functions such as dormant/inactive account due diligence, stop payments, non-post items, NSF processing, and ATM balancing.
• Online Account Opening: Review online account opening submissions, assess risk levels, and coordinate with BSA and Compliance departments to make onboarding decisions.
• Procedure Development: Identify operational inefficiencies and assist the Manager in writing and updating detailed operational procedures to ensure regulatory compliance.
• Reporting & Audits: Gather data and prepare reports for management and internal audits. Assist with department certifications and risk assessments.
• Special Projects: Lead or assist with special projects assigned by the Central Operations Manager, ensuring deadlines and objectives are met.
• Escalation Point: Act as a primary escalation point for complex operational issues, resolving problems for branch employees and external clients with a focus on superior service.
• Training & Mentorship: Provide training to department staff as needed and act as a primary backup for various functions during staff absences or volume surges.
• Internal Collaboration: Communicate frequently with branches and internal departments to resolve client issues, answer procedural questions, and ensure file maintenance accuracy via call-back duties.

Qualifications

• High school diploma or equivalent required.
• Minimum of 5 years of Central Operations experience in a bank or credit union environment.
• Advanced proficiency with MS Office Suite (Word, Excel, Outlook) and 10-key data entry. Ability to navigate and utilize core banking systems for complex processing.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.