What are the responsibilities and job description for the Branch Operations Officer position at Dexian?
Title: Branch Operations Officer
Location: Scripps Ranch, CA
Job Type: Full-Time | On-site
Job Summary
We are seeking an experienced Branch Operations Officer to support daily branch operations, ensure regulatory compliance, and lead a team in delivering excellent customer service.
This role is ideal for a banking professional with a strong background in branch operations, compliance, and team leadership, looking to grow into a high-impact position.
Key Responsibilities
Operations & Compliance
- Oversee daily branch operations, including cash handling, audits, and reporting
- Ensure compliance with all applicable banking regulations (BSA, AML, KYC)
- Monitor large transactions, overdrafts, and operational reports
- Maintain branch security, controls, and audit readiness
Leadership & Team Management
- Supervise, train, and mentor branch staff
- Manage employee schedules, performance, and development
- Support the Branch Manager in achieving operational and business goals
Customer Service
- Handle escalated customer concerns in a timely and professional manner
- Assist with account openings, complex transactions, and client requests
- Ensure a high standard of service across all customer interactions
Qualifications
- 8 years of banking experience
- 4 years in branch operations and supervisory roles
- Strong knowledge of banking regulations and compliance standards
- Experience in team leadership and performance management
- Excellent communication and problem-solving skills
- Proficiency in MS Office and banking systems
- Notary Public certification preferred (or willingness to obtain)
Why Apply?
- Opportunity to grow within a stable and expanding organization
- Leadership role with direct impact on branch operations
- Collaborative team environment
- Competitive compensation and benefits package
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability
Salary : $70,000 - $80,000