What are the responsibilities and job description for the IT Desktop Support Technician position at Dexian DISYS?
Locals Only!
IT Desktop Support Technician
Austin, TX (5 days/week, 8a-5p CST).
12 Months
$24-25/HR
100% Onsite!
Locals Only!
Overview:
Provide end-user technology support for a highly interactive Austin office, handling tickets submitted via phone, walk-ups, and the ticketing system.
Support includes laptops/desktops, mobile devices, printers, O365 tools, collaboration apps, and AV/Teams rooms.
You'll serve as the sole onsite technician, supported remotely and paired initially with a senior tech for training.
Responsibilities:
Resolve issues for Windows 10/11, macOS, Dell laptops, and MAC/IOS devices.
Support O365, SharePoint, OneDrive, WebEx, and approved third-party apps.
Use Intune and Jamf to manage devices; navigate Azure and analyze logs.
Perform basic network troubleshooting.
Assist with AV and MS Teams room setups.
Handle a share of ~100-200 daily tickets across a 40-person team.
Requirements:
Strong experience with Windows, macOS, Dell hardware, and MAC/IOS devices.
Proficiency with Intune, Jamf, Azure navigation, and basic networking.
Excellent communication and people skills - outgoing and adaptable to a friendly, high-interaction office culture.
Able to work independently as the onsite point of contact.
Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer/Affirmative Action employer. It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.