Fulfillment Associate/Data Entry/ Documentations Specialist

Role:
Provide superior service by analyzing customers' requests, ensuring compliance and accuracy, resolve/ escalate issues, follow requests through to completion, and communicate progress effectively to customers and internal teams
Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions.
Assist our customers partner with government agencies to meet compliance regulations of owning and operating a business, from starting up, to closing shop, and everything in between.
Reviews and submits initial filings, document requests (e.g., retrieval requests, incorporations, formations), perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process.
Learn the complex and comprehensive client product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing client within the industry and territory.
Responsibilities:
Process State or customer documents following established Standard Operating Procedures utilizing proprietary and MS office suite applications.
Understand and follow security guidelines.
Create process documentation.
Assist in issue resolution with internal and external customers.
Work with team members to assist in the training and implementation of process and policy changes.
Assist customers, team members and/or vendors with training on products, jurisdictional. requirements using a consultative approach.
Analyze data and recommend process improvements and reporting.
Assist in special project work as assigned.

Qualification
Minimum two years of customer service or related work experience.
High school diploma or equivalent certification. College study preferred.
Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
Proficient with MS Office Suite applications including Word, Excel, and Outlook.
Excellent data entry and analytical skills.
Ability to multi-task and work in a fun but driven work environment.
Demonstrate problem solving capability in a fast-paced, high-energy environment.

Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.