Desktop Technician

Dexian has an immediate opportunity available for a Desktop Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer.

The Desktop Technician will perform the following duties, as needed:

• Face-to-face support with end-users preparing, troubleshooting and/or distributing desktop computer devices and peripherals.
• Provide maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals.
• Provide the appropriate office support to coordinate and schedule new equipment installations.
• Monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records.
• Assist in coordinating, scheduling and performing relocations and re-installations of equipment.
• Perform periodic physical audits of end user computing devices to compare with ServiceNow's records (deployment location, storage location, and assignee information).
• Other duties may be required by the customer.

Required Skills and Experience:

• 10 years' experience performing the duties specified supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician.
• Familiarity with security requirements (ICD 503, DFARS, etc.).
• Advanced understanding of the following:
  • Active Directory (heavy account management)
  • UNIX (account management, permissions, etc.)
  • McAfee suite of security products (i.e. ENS, DLP, MDE)
  • Hardware support experience (i.e. swapping hard drive, fan, motherboard)
  • Troubleshooting HP systems-
  • Maintaining/troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
  • Installing/supporting/ troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies
  • Data transfers using USMT
  • Inventory management, shipping and receiving, asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking
  • ServiceNow ticketing system

This position requires an active Department of Defense security clearance at the Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with polygraph for consideration.
U.S. citizens ONLY are eligible for a security clearance and this position.

Education:

• High school diploma required. College experience in related course of study, desired.
• Active IAT Level-2 Technical Certification (CompTIA Security or equivalent) maintained for the duration in this role, required.

Location:

• This is an on-site position based in Chantilly, VA.

Compensation:

• Dexian reasonably expects to offer $36.00 - $45.00/hour for this position based on skills and experience. Benefits include health, vision and dental insurance, matching 401k, generous PTO and time off, etc.

Other Requirements:

• Must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time management, and multitasking skills.
• Ability to be self-motivated and accountable in a fast-paced, independent environment.
• Excellent face-to-face customer service skills- at least 1 year experience in a customer service position, such as call center, retail, or other customer facing role.
• Demonstrated problem solving skills with ability to research, resolve and complete tasks within pre-determined deadlines and schedules.
• Able to process work quickly and accurately despite interruptions, changing timelines and priorities, on a regular basis.
• Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs.
• Working knowledge of app/database ticketing systems.
• Position may require dexterity and ability to sit, stand, walk extended distances.
• Submit and pass a 10-year background, criminal history, drug screening, and fingerprint investigation.
• Valid U.S. driver's license/Real-ID with clean driver's history.

Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.