Client Services Operations Analyst

In this role, you will make an impact in several ways. You will act as the client service point of contact for daily inquiries, ensuring timely responses by adhering to service levels for resolution and providing a quality professional client experience and communication. You will be responsible for meeting productivity targets set forth, acting as a Level 1 immediate support for response and resolution. Additionally, you will identify and escalate matters requiring immediate attention to the Senior Client Service Officer and/or Service Director. Utilizing a speak-up culture, you will provide inputs in the Transformation agenda for Global Client Service. You will also meet Associate Client Service Officer target objectives and grade level certifications, including performance, behavior, and productivity, and achieve training journey requirements. Completing standard BNY BK Learnings by appropriate deadlines and developing a firm understanding of all BNY standards, policies, procedures, and Client Service tools and systems required are also part of your responsibilities. Acquiring and utilizing knowledge of the core Treasury Services product suite and associated operational flows to appropriately address client inquiries is essential.
To be successful in this role, a bachelor's degree or the equivalent combination of education and experience in banking or finance is preferable. Having 3-5 years of total work experience, preferably in an operational area and/or client services, is desirable. Being self-motivated with a client focus centricity, possessing strong communication skills (written, verbal, and effective listening), and the ability to be cross-functional and multitask under pressure are important. Additionally, being able to adapt to a changing environment and business needs is crucial

Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.