What are the responsibilities and job description for the Information Technology Help Desk Technician position at Dew Software?
Hi,
I hope you're doing well. I'm Naveen from DewSoftware, and we have an exciting open position that may interest you. Please share your updated resume, and I'll reach out to schedule a convenient time to connect.
IT Service Desk Technician
Location: Boston Seaport Office (Onsite)
Duration: Long-term Contract
Mandatory Skills
- Strong experience supporting Microsoft O365 applications including Outlook, Teams, SharePoint, Word, and PowerPoint
- Hands-on experience troubleshooting hardware, software, and basic network issues
- Experience with Jira IT Service Management (JSM) or similar ticketing systems
- Proficiency in desktop/laptop deployment, installation, configuration, and support
- Strong knowledge of Windows operating systems and end-user support
- Experience performing software installations, upgrades, patches, and routine maintenance
- Ability to provide technical support via phone, email, and in-person interactions
- Strong customer service and communication skills with the ability to support non-technical users
- Experience maintaining IT asset inventory and documentation
- Ability to create and maintain support documentation and knowledge base articles
- Experience conducting end-user training and IT awareness sessions
- Strong troubleshooting and analytical problem-solving skills
- Ability to manage multiple tickets/tasks and prioritize workload effectively
- Collaborative team player with experience working with internal IT teams and external vendors
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Willingness to work onsite in Boston Seaport office during 12 PM – 8 PM EST shift
- Ability to travel occasionally (3–4 times per year)
Salary : $20 - $27