Sr. ServiceNow Developer

Sr. ServiceNow Developer

Location: Athens, GA (Remote)

Duration: 12 Months

Interview Type: Inperson Interview

Short Description:

• Under broad supervision, designs, codes, tests, modifies and debugs computer software.

Complete Description:

• The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform.
• The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities

• Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
• Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
• Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
• Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
• Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
• Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills & Qualifications

• Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
• Experience: Minimum of 3-5 years of hands-on experience as a ServiceNow Developer/Administrator
• Core Module Expertise: Strong, technical knowledge, and implementation experience with:
• ITSM (Incident, problem, change, knowledge, and catalog/request management)
• CSM (Customer Service Management)
• Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
• Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
• Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
• Soft Skills and Professional Attributes
• Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.
• Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.
• Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.
• Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
• Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment
• Preferred qualifications (Plus)
• Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
• ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.

Required / Desired Skills

• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES Required 3 Years
• Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team. Required 3 Years
• Strong, technical knowledge, and implementation experience with ITSM and CSM. Required 3 Years
• Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (RES Required 3 Years
• Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. Required 3 Years