What are the responsibilities and job description for the Desktop Engineer position at Dew Softech Inc?
Desktop Engineer
Location: NEWARK, NJ (On site)
Position Type: Contract
In Person Interview
Short Description:
- We are looking for a qualified Desktop Engineer for the 2ndd $ 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
Complete Description:
- This is a fully onsite role (5 days, Tuesday to Saturday 4pm-12am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
- We are looking for a qualified Desktop Engineer for out 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.
- Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.
- Install hardware and software on workstations.
- Set up and maintain network and telecommunications systems.
- Troubleshoot LAN, server, wi-fi and connectivity issues.
- Utilize ticketing system, when necessary.
- Manage Windows Active Directory and Exchange.
- Re-image computers, perform data migrations and restorations.
- Work closely with other IT employees on system maintenance and configuration projects.
- Work closely with other SLA employees on interdepartmental projects.
- Maintain accurate asset management records.
- Work with vendors and manufacturers on repair and maintenance of IT equipment.
- College degree and/or 4-6 years' experience.
- Ability to help employees solve hardware and software problems.
- Experience with Windows Active Directory& Office 365.
- Experience troubleshooting network issues in large office setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
- Strong customer service and communication skills.
- Experience with a scripting language preferred.
- Must be able to work on Saturdays and certain Holidays.
- Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
- MDM experience, specifically Airwatch, is a plus.
Required Skills:
- Install hardware and software on workstations. Required 5 Years
- Set up and maintain network and telecommunications systems. Required 5 Years
- Manage Windows Active Directory and Exchange. Required 5 Years
Salary : $3