Service Manager

DeVivo Truck & Trailer currently has a full-time Service Manager opening at our Falmouth, ME shop.

For generations, DeVivo Truck & Trailer has been dedicated to serving drivers, fleets, and businesses with the trucks, parts, and services they rely on. We’re more than a dealership - we’re a trusted partner committed to keeping you on the road and driving your business forward. Backed by industry expertise and long-standing partnerships with leading manufacturers, our team takes pride in delivering reliable products and customer-first solutions. Whether you’re looking to purchase, service, or learn more about the latest in trucking and trailers, we’re here to help every step of the way. Learn more about us at www.devivocompanies.com.

What We Offer

• Family-oriented culture & team environment
• Promotion opportunities – we promote from within
• Medical & dental insurance
• Life insurance
• 401k plan with company match
• Flexible spending account
• Flexible scheduling options
• Paid time off
• Uniform & boot program
• Paid training
• Certification reimbursement
• Factory training
• Modern, clean, bright & well heated shop
  
  

Primary Responsibilities

• Oversees Service Department and provides leadership and direction to achieve company objectives
• Manage growth strategies that are in line with company goals and objectives
• Participate in the preparation and administration of the annual operating budget
• Promotes harmony and teamwork within and across all departments
• Participate in the preparation of marketing plans to attract new and repeat business.
• Adheres to all applicable federal, state, and local regulations impacting operations.
• Oversee recruitment, hiring, termination, training, and yearly performance evaluations for all service personnel
• Develop efficient service team including service advisors, shop and mobile service technicians
• Ensure quality control to meet customer satisfaction and comply with OEM and industry standards.
• Understand and promote safety, environmental and company policies
• Promote and uphold a high standard of professionalism within the workplace.
• Plan, monitor, and evaluate productivity and financial goals on a daily, weekly, and monthly basis, and make adjustments as necessary.
• Engage in company provided training and education to stay updated on operational, technical, and strategic needs for excellent customer service
• Assist service advisors and parts personnel with job scheduling, preparing quotes, and handling customer interactions.
  
  

Position Requirements

• A minimum of five years of relevant dealership management experience in the areas of heavy-duty truck, bus, and/or transport refrigeration service
• Understanding of fundamental business systems, financial principles, and practices
• Facilitate relationships with customers, manufacturers, vendors, and suppliers
• Proficient with computer operation/usage
• Demonstrates exceptional skills in problem-solving, administration, and management
• Strong verbal and written communication skills
• Normal shift hours: Monday to Friday, 7:30 AM to 5:00 PM, with occasional after hours phone support as needed
  
  

Questions? Call/text Frank at (781) 770-9173 or frank.vardaro@dattco.com.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.