Service Advisor

DeVivo Truck & Trailer has an opening for a full-time Service Advisor at our location in Saugus, MA.

For generations, DeVivo Truck & Trailer has been dedicated to serving drivers, fleets, and businesses with the trucks, parts, and services they rely on. We’re more than a dealership - we’re a trusted partner committed to keeping you on the road and driving your business forward. Backed by industry expertise and long-standing partnerships with leading manufacturers, our team takes pride in delivering reliable products and customer-first solutions. Whether you’re looking to purchase, service, or learn more about the latest in trucking and trailers, we’re here to help every step of the way. Learn more about us at www.devivocompanies.com.

Why You Will Love Working Here

• Certification reimbursement
• Promotion opportunities – we promote from within
• Medical & dental insurance
• Life insurance
• Flexible spending account
• 401k plan with match
• Paid time off
• Paid holidays
• Uniform & boot program
• Paid training
• Factory training
• Modern, clean, bright & well heated shop
• Employee referral bonuses
• Compensation of $20.00-35.00/hour
  
  

Primary Responsibilities

• Greet customers at service counter
• Answer customer calls and coordinate getting their work into the shop
• Keep customers informed on work progress and estimated completion date
• Generate repair orders
• Write job estimates
• Work with service manager to schedule jobs for technicians
• Generate billing statement for customers
• Maintain a clean and safe work environment
  
  

Position Requirements

• 2 years’ experience in a service adviser/service writer role in a mechanical shop
• Estimate writing experience
• Ability to clearly communicate verbally and in writing with customers, employees and management
• Good computer, Microsoft Outlook and internet skills
• Experience with Procede is a plus
• Strong work ethic and a commitment to work extra hours as needed
• Valid driver’s license
  
  

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.