Parts Advisor

DeVivo Companies is searching for a Parts Advisor for our Epping, NH location. The Parts Advisor plays a crucial role in ensuring the efficient operation of our parts department, providing excellent customer service, and maintaining accurate inventory records. This role involves handling customer inquiries, processing orders, and coordinating with other departments to ensure timely delivery of parts.

DeVivo Companies is an innovative and diversified dealership that sells and services a broad range of vehicles and equipment. Our brands include; IC Bus, Collins Bus, Turtletop, Diamond Coach, TCI Mobility, BraunAbility, Cummins, Penquin Trailer and Thermo King. Learn more about us at www.devivocompanies.com.

What We Offer

• Family-oriented culture & team environment
• Promotion opportunities – we promote from within
• Medical & dental insurance
• Life insurance
• Flexible spending account
• 401k plan with company match
• Paid time off
• Paid holidays
• Employee referral bonuses
• Compensation of $20-27/hour
  
  

Primary Responsibilities

• Answer phone calls and respond to customer inquiries in a professional and courteous manner.
• Assist customers with parts selection and provide accurate information about availability, pricing, and delivery times.
• Resolve customer issues and complaints promptly, ensuring customer satisfaction.
• Accurately input customer orders into the system, ensuring all details are correct and complete.
• Monitor order status and communicate any delays or issues to customers.
• Coordinate with the warehouse and delivery teams to ensure timely dispatch and delivery of parts.
• Track and monitor inventory levels, ensuring optimal stock levels are maintained.
• Assist in ordering parts as needed to maintain inventory levels, liaising with suppliers and the procurement team.
• Ensure all documentation is filed and stored correctly in accordance with company policies.
• Work closely with other departments, such as Sales, Service, and Warehouse, to ensure seamless operations.
• Participate in team meetings and contribute to process improvement initiatives.
  
  

Position Requirements

• High school diploma or equivalent
• Previous experience in a parts advisory or customer service role, preferably within the automotive or tools industry.
• Strong knowledge of automotive parts and tools.
• Excellent communication and interpersonal skills.
  
  

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.