Program Manager

Description

Job Title: Program Manager

Reports To: Director of Residential Services

Summary

Responsible for oversight and coordination of services provided in a community-based program to individuals who have developmental disabilities. The employee serves as a mentor and supervisor to Direct Support Staff, teaching them to implement skills and interventions necessary to support persons served in daily living activities.

Essential Duties and Responsibilities

• Actively participate and implements the Person Center planning process.
• Responsible for assuring adequate and complete documentation of services provided are compliant with Division of DD Event Management Tracking (EMT) reporting and Missouri Medicaid Audit and Compliance (MMAC) regulations.
• Provide service coordinators with monthly reviews.
• Be on-call to receive calls from staff and guardians.
• Daily, weekly, and quarterly monitoring of staff documentation, persons served ledger entries, Non-Appropriated Funds (NAF) monies, budgets, staffing patterns, and variances in provision of services, if applicable.
• Prepares Monthly Summaries for submission to Director of Residential Services.
• Facilitate opportunities for natural supports and community integration.
• Prepares input for Quarterly Plan Reviews and drafts goals for Annual Plans.
• Coordinate implementation of individual service plans, scheduling, data collection and summary documentation.
• Completes daily accounting of consumer monies, assuring accuracy and completeness in individual ledgers. Submits monthly ledgers to Asst. Director of Residential Services.
• Reviews daily shift logs for variance in service provision. Submits monthly variance summaries to Asst. Director of Residential Services, if applicable.
• Reviews daily shift logs and supports Direct Support Staff in preparation of (EMT) reports.
• Reviews Medication Administration records.
• Reviews Adaptive Equipment and body-check checklists, goals, and shift narratives.
• Periodic inspection of all tenant apartments.
• Reviews resident medication orders for accuracy. Contacts Physicians and/or Pharmacies as needed.
• Monitors resident medication and Physicians Orders to assure they are current, refilled, and that Direct Support Staff documentation confirms all health care parameters are followed.
• Communicates with the facility’s Community RN to discuss any issues and concerns.
• Pulls monthly summaries, Medical Administration Records (MARS), Physician Orders (PO’s), controlled sheets, mileage logs for placement in appropriate folders and filing in unit records.
• Oversees End of the Month paperwork.
• Performs other related duties as assigned.

Supervisory Responsibilities

• Provide supervision and training to direct support staff regarding implementation of Person Center Plans.
• Ensure support and teaching strategies as referenced in the personal plan.
• Process all time off requests. (PTO, bereavement, etc.)
• Prepares weekly staff schedules while preventing over-time and ensures that all shifts are filled accordingly (may include filling in when needed).
• Monitors Direct Support Staff on all shifts.
• Engage support staff through regular and frequent individual consultations.

Requirements

Minimum Qualifications

• A bachelor’s degree from an accredited college or university in a human services field is preferred. Relevant experience may be substituted for a degree.
• Preferred: One-year supervisory experience.
• Must be able to pass a 10-panel drug test.
• Must pass a background check including criminal record and driving record.
• Must have the ability to write reports and document data.
• Must have the ability to present reports and information in an understandable fashion.
• Must be flexible with working schedule.
• Must be able to obtain and maintain certification in CPR/First Aid.
• Must be able to obtain and maintain Blood Borne Pathogens, Medication Administration, Systemic Instruction Strategies, Abuse/Neglect, HIPAA, Confidentiality, and Behavior training.
• Ability to communicate respectfully.
• Have a valid driver’s license, able to obtain/maintain Class E license, and ability to obtain current auto insurance.
• 18 years or older
• Ability to perform each essential duty and responsibility.

Physical Demands

• Prolonged periods of standing, sitting, and walking.
• Regularly required to talk or hear.
• Ability to use hands and fingers to handle or feel; and reach with hands and arms.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 30 pounds; this may be more with some work assignments.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.