MDM Technician

Title: MDM Technician

Job Description

• Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
• Experienced in imaging and provisioning new equipment hardware & provide to customer
• Experienced in supporting mobile devices
• Experienced with supporting Apple devices
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing
• Document work activities in ServiceNow
• Testing Intune processes for Tier 3 team & providing feedback
• Test upgrades and software changes
• Install software following security & internal processes
• Troubleshoot customer issues
• Provide instruction while troubleshooting for remote customers
• Assist with developing team processes & knowledge base
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues