What are the responsibilities and job description for the MDM Technician position at DevCare Solutions?
Title: MDM Technician
Job Description
- Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Experienced in imaging and provisioning new equipment hardware & provide to customer
- Experienced in supporting mobile devices
- Experienced with supporting Apple devices
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & knowledge base
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues