What are the responsibilities and job description for the HealthCare Customer Service Representative position at DevCare Solutions?
Responsibilities
• Obtain and verify documents required for eligibility: insurance policies, employment verification, premium invoices, etc.
• Maintain active case files during open enrollment cycles, premium review, and payment processing.
• Process, review, and follow up on premium payments / reimbursements, ensuring timely and accurate payments, and tracking any discrepancies.
• Perform ongoing case maintenance and audits, updating records for status changes, renewals, terminations, or escalations.