Customer Solutions Analyst

Location: Pendergrass xChange

Working Hours

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Job Summary

The Customer Solutions Analyst will be responsible for supporting DEUTZ customers and sales force while deploying various customer solutions to improve customer experience and streamline customer interaction. You will have the opportunity to drive business performance and increase customer value.

Essential Duties And Responsibilities

The customer Solutions Analyst will be responsible for, but not limited to, the following duties:

• High degree of direct customer interfacing to identify appropriate customer solutions.
• Analyzing daily inventory levels, forecasts, and orders. (Identify changes in the customer order patterns vs. forecasts that can cause shortage or excess inventory & communicate those observations to impacted teams on the timely manner)
• Managing product data between customer’s and DEUTZ system.
• Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training, and an absolute focus on resolving customer issues as quickly and effectively as possible.
• Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
• Customer Support, Order Processing & Customer Record Maintenance
• Assist DEUTZ sales and distribution teams as necessary, serve as liaison with Engineering, Quality and Warranty teams to provide seamless customer service.
• Manage open tickets through the ticket system.
• Monitor and answer calls in line.
• Perform other duties as assigned
  
  

Other Qualifications

• Excellent verbal and written communication skills. Ability to present data in a clear, concise manner. Ability to handle difficult or sensitive situations with diplomacy and tact.
• Tolerance for ambiguity in the fast-paced environment of change.
• Critical thinking - able to organize and prioritize. Excellent time management skills.
• Demonstrated strong collaboration skills. Team player with excellent interpersonal skills, being able to build bridges cross-functionally and confront tough issues that need to be resolved.
• Demonstrated problem-solving and analytical skills required. Strong logic and reasoning skills.
• Strong personal work ethic; an honest and straightforward manner.
• Self-motivated, energetic, "can-do" attitude in a fast-moving environment.
• Willingness to travel (less than 20%)
  
  

Supervisory Responsibility

• None
  
  

Travel Requirements

• Anticipated domestic and international travel is approximately 10-20% depending on business needs.
  
  

Minimum Requirements

• Bachelor’s degree in business, Supply Chain or relevant field or equivalent
• Two plus years of relevant industry experience
• Demonstrated understanding of the end-to-ed supply chain required (order management, logistics, distribution)
• Working knowledge of SAP required
• Advanced proficiency in Excel (pivot tables, v-lookups)
  
  

Mathematical Ability

Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Work Environment

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Continuous exposure to typical engine manufacturing environments. No A/C.
• All positions require using Personal Protective Equipment, including but not limited to steel-toed shoes, safety glasses, ear protection, and face masks.
  
  

Physical Requirements

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties, as assigned by their supervisor.

EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.