IT Support Specialist

Deutsche Windtechnik is Germany’s largest Independent Service Provider, offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source.

With more than 9,000 WTGs under contract and more than 2,200 worldwide employees operating in Europe, the US and Asia, Deutsche Windtechnik sets the bar for Independent Service Provider services.

Deutsche Windtechnik came to North America and started operations here in 2018.

Headquartered in Houston, TX., it is our goal to set the standard for best-in-class levels of quality, safety, efficiency, and customer service in the US market.

Ready to be an important part of our Global IT Team?

The IT Support Specialist helps to oversee the deployment and maintenance of various computer systems, applications, and servers within the organization. Collaborate with the IT team to ensure smooth operation of our infrastructure or set up new networking equipment. Manage user permissions and accounts across Microsoft Suite, providing training for new IT staff as necessary. Handle software updates, patches, and troubleshoot technical issues as they arise, offering insight and feedback on IT policies and upgrades. Effectively communicate complex technical information and serve as the primary resource during infrastructure emergencies, utilizing prioritization and escalation skills to ensure timely resolution. Problem-solve through identification, research, and experience, documenting and monitoring issues for statistical analysis and solution development. Interact with various teams and departments, developing procedures and solutions for technical issues and training staff on computer platforms and software components.

Are You Looking To

• Maintains Help Desk tracking system; inputs problem description in Help Desk tracking system and assists with maintenance?
• Works closely with network administration to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers?
• Assists staff with the operation of application software, including Word processing, spreadsheet, presentation and communication software, web applications and anti-virus?
• Attends and participates in departmental meetings and committees to discuss IT-related issues, and contributes to departmental projects?
• Works with the global IT Team and external service contractors as needed to research and recommend hardware and software purchases, obtain quotes for repair costs and maintenance, and source product information?
• Performs European server maintenance during US working hours if necessary?
  
  

Are You Ready To

• Performs hardware setup and installation of applications for new and existing personnel, server and network systems.
• Performs network setups, maintenance tasks and changes.
• Performs general IT support including cellular and office phone systems.
• Provides technical support for our North American operations for internal end users on a variety of hardware and software problems including operating system support, application support, and network access support.
• Works with the ticket system and solves end users' problems remotely.
• Serves as IT contact for the IT hotline to support users.
  
  

What You’ll Need

• Bachelor's degree in Information Technology, Information Systems, or related subject.
• 5 years of experience in a similar role or a combination of education and experience.
• Experience in imaging, deploying, and maintaining computers with the Windows 10/11 operating system
• Experience with the setup, maintenance and upgrades/replacements of networks, including firewalls, switches, access points, and security cameras.
• Knowledge of the Microsoft Suite including Azure Active Directory, Active Directory, Entra, and Intune.
• Hands-on mentality.
• Experience working with Jira Service Management/Atlassian and in support environments.
• Ability to travel multiple times throughout the year, including to both national and international work sites.
• German Speaking is a plus.
• Familiarity with Linux OS and virtual machines is a plus.
• Certifications such as CompTIA A , Network , CCNA, etc. are a plus.
  
  

What You’ll Get

• 401k with fully vested, generous company match available after 6 months.
• Generous PTO, Excellent Medical/Dental/Vision Benefits.
• Competitive Compensation.
• Personalized and Ongoing Training.
  
  

Dwt Culture

What sets us apart is our intense focus on our customers, employees, and culture.

Our Mission: To be the most trusted O&M partner to wind farm owners.

Our Vision: To empower the Americas’ achievement of 100% renewable energy, one

wind turbine at a time.

How do we accomplish this? By building a team and a culture with the core values that are: Transparent, Innovative, Guiding (advisor and partner), Efficient, and Reliable.

We call ourselves TIGERs and we hope you get an opportunity to join us someday!

Equal Employment Opportunity Statement

Deutsche Windtechnik is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination.