FXPB Client Service Representative - Assistant Vice President

Position Overview

Job Title FXPB Client Service Representative

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

Sitting within the FXPB Client Service Team, you as Client Service Representative will serve as the primary point of contact for many of the Bank’s top tier clients who trade a wide range of FX (Foreign Exchange) products. You’ll be well placed to develop existing Client relationships and build new Client relationships across the Market. Furthermore you’ll be working on innovative projects involving the development of our FX Prime Brokerage. You will act as a primary point of contact for senior stakeholders in the FXPB and wider FX Business, and will be expected to role-model excellence and drive forward the evolution of our FXPB offering and Client Service model. With global representation, the FXPB team provide client coverage 24 hours, utilising a follow-the-sun model with teams based in Asia, Europe and in the US, Client Services representatives are able to build strong relationships with clients and collaborate to implement continuous process improvements and new solutions.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs
  
  
  

What You’ll Do

• Manage trade capture, trade booking, reconciliation, and trade event management of FX trades, while developing process flows and increasing operational efficiency by identifying and implementing changes to existing processes
• Role-model and showcase the FXPB Client Service Team to both internal and external stakeholders, mentoring and developing individual team members to promote an inclusive and knowledgeable team culture
• Act as an escalation point for daily Client management and issue resolution, serving as the primary point of contact for client issues and escalations, and following up with internal/external teams until resolution
• Build meaningful and value add relationships across a broad spectrum of Clients, both existing and prospective
• Provide Client Solutions by collaborating with Sales, Product, Risk teams, Transition/Onboarding, Client Services and Technology teams to understand client needs and implement innovative solutions for existing clients
• Identify areas of inefficiency or risk and proactively work toward appropriate changes
  
  
  

Skills You’ll Need

• In depth knowledge of FX & FXPB market. Understanding of industry tools preferable
• In depth knowledge of complex FX derivatives
• Understanding of FXPB market and knowledge of wide ranging Client types, including Hedge Funds, HFT’s, Investment Managers and Retail Aggregators and an understanding of ECN trading platforms including Reuters & EBS
• Strong Information Technology (IT) skills Preferred in Excel, Macro & Structured Query Language (SQL)
• Bachelor’s degree and/or relevant experience working in Financial Services, preferably in a client facing role
  
  
  

Skills That Will Help You Excel

• Data analysis experience and strong Microsoft Excel skills
• Ability to work independently as well as in a team environment
• Ability to identify and prioritize multiple tasks with keen attention to detail and focus on risk management
• Fluent Portuguese speaker preferred. Spanish also advantageous
  
  
  

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $63,000 to $97,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view "Deutsche Bank’s Equal Opportunity Policy Statement" and the following notices: "EEOC Know Your Rights" ; "Employee Rights and Responsibilities under the Family and Medical Leave Act" ; and "Employee Polygraph Protection Act" .