What are the responsibilities and job description for the Bilingual Intake Specialist position at Deuterman Law Group?
An opportunity to join one of North Carolina’s foremost injury law firms.
If you're ready for a career that's more than a job, where you contribute to a close-knit team and make a meaningful impact on the community, here’s your chance. Our rapid growth has led us to seek a dedicated Bilingual Intake Specialist to enhance our operations in our Wilmington, NC office. If you meet our requirements––and we meet yours––we’d love to hear from you.
Job Responsibilities:
- Serve as the first point of contact for potential clients via phone, email, web inquiries, and walk-ins.
- Conduct detailed interviews to gather case information and assess eligibility based on firm criteria.
- Utilize empathetic listening and consultative communication techniques to build trust and rapport.
- Apply persuasive, ethical sales skills to convert leads into signed clients.
- Explain the legal process clearly and set accurate expectations.
- Maintain thorough and accurate documentation in case management software.
- Collaborate with attorneys and case managers to ensure smooth case transitions.
- Follow up with undecided leads and re-engage cold leads as appropriate.
- Meet or exceed monthly conversion and intake targets.
- Maintain confidentiality and uphold the firm's professional and ethical standards.
Qualifications:
- Fully fluent in Spanish with excellent verbal and written communication in Spanish
- Ability to effectively interpret in Spanish and English is a plus
- Two or more years of experience in client intake, sales, customer service, or call center environment.
- Prior experience in legal or medical field a plus.
- High School diploma or equivalent required
- Proven ability to meet or exceed performance metrics in a client-facing or sales-driven role.
- Excellent verbal and written communication skills
- Strong organizational skills with attention to detail
- Ability to multi-task and meet deadlines in fast paced work environment.
- Self-starter and eager to learn
- Ability to remain calm, patient, and compassionate under pressure or when speaking with individuals in distress.
- Tech-savvy ability to use cloud-based tools, and Microsoft Office Suite. Case management software experience a plus.
At Deuterman Law Group, your contribution will have an impact.
As a Bilingual Intake Specialist, you'll play a pivotal role in the lives of our clients. You'll be part of a team that champions justice and recovery. As you collaborate with potential clients, attorneys, and fellow team members, you'll be a driving force in ensuring our clients' voices are heard and their lives are restored.
Our work culture sets us apart.
We value our employees and actively foster a positive and supportive environment. Recognized for many years by the Triad Business Journal as Best Places to Work, our passion for excellence is proven by the loyalty of our staff. We're committed to giving back to our community in diverse ways. We enjoy gathering as friends and colleagues to celebrate birthdays, special occasions, holidays, fun departmental challenges, and family get togethers. We’re a team where your contributions matter and your personal goals make a difference.
We believe competitive compensation and benefits are important.
Salaries are competitive, reflecting experience and education. We offer a full suite of benefits that includes health care coverage for employees and their families. This package features:
- 401k plan with company 401k matching contribution.
- Three (3) medical insurance plan options.
- Medical & dependent care Flexible Savings Plan
- Health Savings Account with Company matching contribution.
- Vision & dental insurance.
- Life insurance coverage with the option to purchase additional coverage.
- Short- and long-term disability plans.
- Three (3) weeks paid time off and twelve (12) paid holidays.
- Critical illness coverage, accident coverage, hospital indemnity coverage.
- Pet insurance.
- Monthly incentive opportunity.
- Monetary Service Milestones.
- Training & Educational Opportunities.
- Tuition Reimbursement Opportunity.
- Advancement Opportunities.
It’s Not Just Where You Work. It’s What You’re Working Towards.
Come grow with us! At Deuterman Law Group, we're looking for a highly capable individual ready to contribute to something bigger than themselves. If you're inspired to create change, support your community, and be part of a tight-knit team, we invite you to take the next step. Please send your updated resume and a cover letter that highlights your alignment with our mission. Visit our career page at deutermanlaw.com/careers.
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
- Wellness program
Work Location: In person
Salary : $21