What are the responsibilities and job description for the Premium Guest Services (Game Day) position at detroitlions?
The Premium Guest Services program offers students hands-on experience in the sports and entertainment industry through gameday operations and guest service within Ford Field premium spaces. Ambassador’s welcome guests, assist with wayfinding and ticketing, communicate guest feedback, and help create exceptional premium experiences on game days.
ESSENTIAL FUNCTIONS:
The Premium Guest Services will have daily responsibilities including, without limitation, the following:
- Welcome and assist guests entering premium areas, escorting them to their designated spaces.
- Communicate and document guest arrivals, feedback, and any concerns
- Provide support with stadium inquiries, wayfinding, mobile ticketing, and general guest needs
- Conduct pre- and post-game inspections of assigned areas and assist with gameday requests and activations
- Deliver exceptional guest service while fostering a positive atmosphere and maintaining the exclusivity of premium spaces
NONESSENTIAL FUNCTIONS:
- Must be motivated, reliable, and able to work independently or as part of a team
- Maintain professionalism when communicating with internal and external contacts
- Must be accurate and efficient with ability to meet deadlines
- Must be detail oriented with strong organizational skills
- Adjust work schedule to meet departmental demands
- Keep appropriate information confidential
- Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position
QUALIFICATIONS/REQUIREMENTS:
- Current college sophomore, junior, senior, or recent graduate pursuing a degree in Sports Management, Hospitality, or a related field
- Strong customer service skills with prior experience in guest-facing or service-oriented roles required
- Excellent oral and written communication skills
- Must be available to work all Detroit Lions home games and other Ford Field events throughout the season
- Must be able to work a flexible schedule with the ability to work evenings, weekends, and holidays as required
- You may use AI as a tool in creating your application, but this role is powered by human talent—your judgement, experience, and character are integral. Please let your personal talent shine.