What are the responsibilities and job description for the Technical Support Specialist position at Detroit Defense?
Description
Position Overview:
Detroit Defense is seeking an experienced Technical Support Specialist to provide operational and technical support for mission-critical Department of Defense systems. This role delivers hands-on and remote technical assistance, resolves system and network issues, supports installation and sustainment activities, and collaborates with engineering and program teams to ensure reliable system performance.
Key Responsibilities:
• Provide technical support for networked systems supporting complex Department of Defense programs.
• Troubleshoot hardware, software, network, and system issues through both remote and on-site support.
• Support field installation, maintenance, and sustainment activities to ensure continued operational readiness.
• Respond to service requests, diagnose technical problems, and implement timely resolutions.
• Collaborate with engineering and technical teams to resolve complex system issues.
• Maintain service records, technical documentation, and support logs.
• Assist with software updates, system upgrades, and configuration management activities.
• Support customer training, technical guidance, and issue resolution during deployment and sustainment activities.
• Participate in continuous process improvement initiatives to improve support quality and response times.
Requirements
Required Qualifications:
• Three (3) or more years of experience providing technical, network, or help desk support within Department of Defense, government, or other complex technical environments.
• Experience providing remote and/or on-site technical support for enterprise systems.
• Strong troubleshooting skills across hardware, software, and network technologies.
• Ability to obtain NAVSEA Alteration Installation Team (AIT) Level 1 certification within fifteen (15) days of task order start and Level 2 certification within forty-five (45) days, as required by the program.
• Active DoD security clearance (level commensurate with program requirements).
Preferred Qualifications:
• Experience with one or more of the following technologies: Red Hat Enterprise Linux (RHEL), Windows Server, Windows Client, VMware, Ansible, Cisco technologies, Network Security. DoD Public Key Infrastructure, Aruba networking, Cloud computing platforms, CM Pro, Jira
• Experience providing remote technical support for Department of Defense or Navy systems.
• Experience supporting shipboard or field technical operations.
• Strong customer service, communication, and problem-solving skills.
Detroit Defense offers an impressive compensation and benefits package including:
- Medical, Dental & Vision Benefits
- Company Paid Life and AD&D
- Company Paid Short Term and Long-Term Disability
- Flexible Spending & HSA Accounts
- Legal & ID Shield Services
- 401k with Company Match
- Paid Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
Why Detroit Defense
At Detroit Defense, we are proud to support the men and women who protect our nation. We deliver mission-critical solutions that enhance national security, protect the warfighter, and enable readiness through innovation, technical excellence, and end-to-end lifecycle support.
Remaining steadfast in our core values of Trustworthy, Mission Driven, Creative, and Agile we are a complex systems integrator for the U.S. Government, Detroit Defense provides solutions to meet the technical and programmatic challenges faced by our customers. Our proven success in multi-domain cross-platform system-of-systems integration results in fielded capability for warfighters. From R&D to production, fielding, and sustainment, Detroit Defense provides services and solutions to Empower Those That protect Us.
Veterans Encouraged to Apply: Detroit Defense proudly supports those who have served. We welcome applicants with military experience, including those transitioning to civilian careers. Your leadership, adaptability, and mission-focused mindset are valued here. Detroit Defense is a proud recipient of the Hire Vets Gold Medallion Award since 2022.
Detroit Defense is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, national origin, sex (including gender identity or gender expression), age, mental or physical disability, creed, ancestry, citizenship, veteran status, marital status, sexual orientation, medical condition, genetic trait or any other characteristic protected by federal, state or local law.
Salary : $75,000 - $100,000