7th Floor and Abbey Assistant General Manager

This position involves providing leadership and support to all aspects of day-to-day operations, maintaining the floor plan, shift opening and closing procedures. This position has an important responsibility of making sure that the Stadium Club, Last Word and The Abbey continue to be immaculately clean and the service exceeds the members’ expectations.

Essential Functions:

• Manage the day-to-day operation of the Stadium Club, Last Word and The Abbey
• Assist with or owns strategizing future business of the Stadium Club, Last Word and The Abbey
• Assist with or owns management team to forecast business and schedule accurately
• Assist with or owns management team to market the Stadium Club, Last Word and The Abbey to exceed budget in revenue
• Assist with or owns management team to control labor each month and keep labor at budget or below
• Assist with create and maintain an energizing environment, with superior associates that provide a very attentive experience
• Must provide beverage and cigar knowledge in the Stadium Club and Last Word
• Supervise service during hours of operation
  • Set up all necessary paperwork to run the shift
  • Review current staffing levels and make adjustments to ensure proper coverage for all functions
  • Monitor staff using a daily attendance log and record discrepancies
  • Assign wait staff sections
  • Assign wait staff opening/closing duties for each function and shift
  • Monitor all breakage and record on breakage sheet
  • Confirm that all checks have been properly closed, sent to accounting and have been checked for accuracy
  • Prepare a shift report and distribute it to the outlet managers, F&B Director, Executive Manager and Assistant General Manager
  • Be proactive – work ahead of schedule; consider the following day’s events; communicate with the other leads and managers
• Responsible for training and development of all team members
  • Distribute all training materials to newly hired employees
  • Assist with hire the right staff for the right positions
  • Develop tests for new and existing employees
• Conduct instructional line-ups for all functions
  • Continuously reiterate and incorporate “Statement of Purpose” and “Service Guarantees”
  • Continuously work on the “Steps of Service”
  • Present service tips and beverage knowledge to staff during daily line ups
  • Convey information pertinent to the day’s business and review upcoming events
• Review cleaning and maintenance requisitions.
  • Inspect the 7th areas for cleanliness each day and throughout each day
  • Place maintenance orders through “Facility Dude”- follow up to ensure completion
• Regular inventories.
  • Conduct beverage and cigar inventory month with Adaco and ensure its accuracy.
  • Maintain supplies and equipment for the Stadium Club and Last Word
  • Engage staff to understand the needs of the 7^th floor outlets

Education

Any combination of education, training & experience that provides the required knowledge, skills and abilities.

Experience

Prior hospitality experience (Full service dining specifically) is preferred.

Licenses and Certificates

Ability to obtain any Club required certification or licenses. Example: TIPs on premise certifications or a State of Michigan food handler’s card.

Other

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to support the business needs of the Club. Also to work in a cigar lounge environment.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned to them by their manager/supervisor.

Physical Demand and Work Environment

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to support the business needs of the Club as well as work in a cigar lounge environment.
• Required to Stand for long periods and walk, climb stairs, stoop, Kneel. Crouch, bend, stretch, and twist or reach.
• Pish, pull or lift 50 lbs.
• Continuous repetitive motion
• Work in hot, humid, and noisy environment