Temporary Information and Assistant Intake Specialist

·       Utilizes active listening to explore expressed and unexpressed client needs.

·       Effective listening, written, and verbal communication skills.

• Ability to communicate effectively over the phone with the elderly, people with disabilities, or

      caregiver(s).

·       Completes initial telephone assessments on referrals received for Care Management, Waiver, Nutrition and general Information and Assistance requests using designated prescreening tool(s) and documents in specified database systems.

·       Assesses clients’ expressed ability to perform ADL’s and IADL’s.

·       Assesses ability of the client’s family, caregivers, church, and community organizations to provide support to the client.

·       Provides appropriate information and referrals to internal programs, DAAA provider network, and community resources.

·       Utilizes creativity to problem solve when limited or no resources are available to address client needs.

·       Accurately documents all required information in specified database in timely manner.

·       Explores community resources to identify referrals to expand resource database.

·       Retrieves and responds to client voicemail and online messages in a timely manner.

·       Responds to client referrals from internal programs and community organizations in a timely manner.

·       Provides one-on-one assistance to client walk-ins as necessary.

·       Familiarity with community-based resources, and ability to maintain knowledge base with

current information.

• Ability to learn and apply information and procedures provided in training to daily operations

      of the position.

·       Familiarity with basic medical, aging, and service terminology.

·       Computer proficient, including knowledge of Microsoft Office 365 software and applications.

·       Excellent organizational skills with attention to details.

·       Ability to collaborate well with colleagues.

·       Follow Federal Health Insurance Portability and Accountability Act (HIPAA) guidelines when

working with confidential and sensitive information.

·       Performs other agency duties as assigned.