What are the responsibilities and job description for the Program Admin Coordinator - Temporary Assignment position at Detroit Area Agency on Aging?
Who Are We and What We Do? The Detroit Area Agency on Aging (DAAA) Region 1-A is a private, non-profit organization responsible for planning, coordinating, developing, and funding services for older adults in the cities of Detroit, the five Grosse Pointes, Hamtramck, Harper Woods, and Highland Park.
The Technical Navigator – Admin Coordinator is an Independent Contractor responsible for centralized participant coordination, eligibility verification, scheduling logistics, and documentation management for the Ring Community Safety Initiative. This role ensures participants are properly screened, scheduled, reminded, and supported throughout the process from April 2026 through August 2026.
-Pre-Event Coordination:
- Manage participant interest lists from outreach events and call-in line
- Verify housing status (i.e. owner renter status, eligibility criteria, and permissions)
- Conduct confirmation calls using provided scripts 1-2 days prior to scheduled installation. Send reminders via phone, text, or email one week in advance
- Schedule participants into intake events
Event Support:
- Attend monthly Wellness Center events
- Assist with applications and participant troubleshooting
- Support Technical Navigators during intake and scheduling
Scheduling & Tracking:
- Maintain the shared Teams calendar and inbox
- Ensure all required scheduling fields are complete
- Track device distribution, waiver forms, and installation status
- Maintain Excel tracking system for self-installs and follow-ups
Follow-Up & Oversight
- Conduct reminder calls prior to installation appointments
- Follow up with self-install participants to assess support needs
- Collect weekly waiver documentation from installers
- Participate in weekly check-ins with DAAA leadership