What are the responsibilities and job description for the MI Coordinated Health Program - Operations Specialist position at Detroit Area Agency on Aging?
Core Competencies
This individual must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, activities. The person should be forward-thinking and creative, with high ethical standards, and an appropriate professional image. Operate as a strategic visionary with effective communication, sound technical skills, analytical ability, good judgment and strong operational focus. Be a well-organized and
self-directed individual who is a team player.
Servant leadership:
The individual should have exceptional listening skills, high level of energy and integrity; compassion for elderly and the community as well as the staff; is centered and mature; exercises durability, adaptability, and a sense of humor. Values fun in the workplace as an integral instrument of staff motivation and operates with a spirit of excellence.
Essential Duties and Responsibilities:
Strategy
• Assist in communicating with ICOs as instructed by MHL Data Analyst and MHL Operations Manager
• Prepares correspondence and documents as needed
• Communicates difficulties to the supervisor
• Create letters to ICO’s and/or participants, as well internal emails and correspondence to DAAA departments
• Create a report for each bill
• Submit processed bills for review
• Files MHL documents and provides clerical and administrative support to MHL Staff
• Reconcile billing
• Reclassify cases as needed