Retail Sales Associate - Detro Trailers

FLSA Classification: Exempt (salary)

Reports to: Store Manager

We’re not your average distributor. We’re your behind-the-scenes powerhouse — ready with stock, solutions, and support.

Detro Trailers LLC sits on approximately 32 acres, while our average inventory currently hovers between 400-600 trailers. The business also employs 9-11 people and serves the surrounding community as much as possible. Detro Trailers LLC still offers multiple leading brands of trailers such as Sure-Trac, Cargo Express, Look, Pace American, CAM Superline, Aluma, Air-Tow, Sport Trailers and Imperial along with several other manufacturers.

Today, just as it's been for the last 35 years, the main business objective of Detro Trailers LLC is still the same - Provide outstanding customer service while offering a quality trailer at the best possible price to the customer.

If this is how people describe you, please fill out the Employment Application for one of our openings. We would be happy to learn more about you.

Here’s a look at some of the great benefits we provide for our team:

• Medical, dental and vision insurance available – Co-pay plan and two high-deductible plans. You can choose a plan that is right for you and is it partially funded by Detro Trailers.
• Employee Assistance Program (EAP) – Free, confidential help when you need it.
• 401(k) Plan with a company match.
• Paid Time Off (PTO) starts accruing day one.
• Short term and long-term disability insurances paid for by Detro Trailers.
• Life insurance paid for by Detro Trailers.
• Paid holidays for time to relax and recharge.
• Personal time in lieu of sick and bereavement leave.

Job Summary: Responsible to facilitate the trailer purchase experience by providing knowledge and guiding decision making while ensuring a positive customer experience.

Essential Functions

• Drive a strong and positive working environment with clear communication and follow-up across the retail team to achieve personal and team goals.
• Greet customers, answer questions, demonstrate features/benefits, and guide them through the entire sales process, from selecting a trailer to completing paperwork and payment. (Customers may call, send messages, or walk into the retail store.) Teach customers to operate and maintain their new trailers.
• Negotiate sales prices and discounts with customers. Set trade-in value when necessary. Create and present quotes to customers retaining established margin expectations.
• Process payments, complete sales contracts, and process financing options.
• Complete data entry and maintain customer accounts and orders with accuracy in our Point of Sales system.
• Ensure that all licensing paperwork is completed in a timely and accurate manner and resolve problems with licensing paperwork as they arise.
• Manage and strengthen customer relationships through follow up and resolution of any concerns that arise.
• Stay current with supply, demand, and trends in the trailer industry; always growing product knowledge.
• Take responsibility for the aesthetic by maintaining a clean internal and external showroom.
• Drive parts sales and service offerings at the retail location.
• Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)

Qualifications and Skills:

• High School Diploma or GED or equivalent demonstrated skills, abilities, and knowledge through practical application.
• Industrial sales experience, preferred.
• Strong communication and interpersonal skills to effectively interact with customers and motivate the sales team.
• Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software.
• Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.
• Ability to bend, stoop, twist, and lift in order to demonstrate trailer components, and connecting trailers to vehicles to move.
• Ability to work flexible schedules including weekends.
• Ability to work in all weather conditions on retail trailer lots.

Detro Trailers LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Detro Trailers LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.