What are the responsibilities and job description for the Front Desk Receptionist position at Detox Nation?
Selah Center is a private wellness center in Carlsbad that blends cutting-edge therapies with a restorative, spa-like environment. We specialize in advanced detox, regenerative health, and personalized healing experiences, offering clients services such as IV therapies, mind-body treatments, and integrative wellness programs. Our mission is to provide a sanctuary where clients can restore balance, improve health, and feel cared for at the highest level.
About the Role
We are seeking a warm, professional receptionist to be the first point of contact for clients and to ensure smooth front-office operations. This role is vital in creating a welcoming experience and supporting both practitioners and our operations team.
Responsibilities
- Greet and check in clients, answer calls, and respond to inquiries
- Schedule and confirm appointments in clinic software
- Collect payments and assist with intake paperwork (if not already done remotely)
- Maintain a clean, organized, and welcoming reception area
- Provide administrative support to practitioners and management
- Assist the shipping department with order processing and package preparation as needed
- Support light facilities upkeep, including tidying treatment rooms between clients and helping ensure bathrooms remain presentable throughout the day
Qualifications
- Previous receptionist, front desk, or customer service experience (wellness/healthcare a plus)
- Strong communication and multitasking skills
- Organized, detail-oriented, and professional demeanor
- Comfortable handling confidential health information (HIPAA compliance)
- Bilingual (English/Spanish) a plus
Details
- Full-time, W-2 employee role
- Competitive pay based on experience
- Employee perks: discounts on services/products, wellness benefits, and paid training
- Location: Carlsbad, CA