Account Manager

Account Manager

Determined | Wixom, Michigan | Hybrid

Full-Time | 3 Years of Relevant Experience

Base Salary: $60,000–$80,000 Additional Incentive Opportunities

About Determined

Determined is an independent, data-driven marketing and advertising firm headquartered in Wixom, Michigan.

Since 2011, we've helped businesses compete and grow by combining consumer insight, data, strategy, creative and paid media to create measurable business results.

We believe the best marketing strategies begin with understanding how our partners earn money — and the factors that influence it.

That's an important distinction.

We don't believe an Account Manager's job is simply to deliver reports, schedule meetings and relay information between clients and the people doing the work.

Our Account Manager needs to understand our partners' businesses, understand the strategy behind their marketing, recognize what the data is telling us, and work collaboratively with our team and our partners to make better decisions because of it.

We're looking for an experienced Account Manager who can do exactly that.

The Role

As an Account Manager at Determined, you will serve as a primary point of contact and strategic partner for a portfolio of clients.

You'll work directly with business owners, executives, sales leaders and marketing teams while collaborating closely with Determined's internal strategy, data, creative and paid media teams.

This is a client-facing position for someone who understands data-driven digital and social marketing, is comfortable discussing campaign performance and business results, and can demonstrate a history of successfully managing and growing client relationships.

We're looking for someone who can go beyond telling a client what happened and help us determine why it happened — and what we should do next.

What You'll Do

• Develop and maintain strong, long-term relationships with assigned clients.
• Become knowledgeable about each partner's business, customers, marketplace, competitive environment, and revenue model.
• Serve as a primary point of communication between clients and Determined's internal team.
• Translate client business objectives into clear priorities for our strategy, data, media, and creative teams.
• Participate in the development of data-driven digital, social and paid media strategies.
• Review campaign and business-performance data to identify trends, opportunities and potential areas of concern.
• Lead regular client strategy and performance meetings, presenting results, insights and recommendations clearly and confidently.
• Work collaboratively with our internal team to ensure campaigns remain aligned with client objectives, budgets and expectations.
• Maintain accountability for client deliverables, timelines, follow-up and communication.
• Proactively identify opportunities to improve performance rather than waiting for a client to ask.
• Help retain and grow successful client relationships by consistently demonstrating value.
• Identify opportunities where additional Determined capabilities may help a partner achieve its business objectives.
• Stay current on developments across digital advertising, paid social, consumer data, measurement and emerging marketing technologies.

What We're Looking For

Required

• 3 years of professional account management, client strategy, or comparable client-facing digital marketing experience.
• Demonstrated success managing client accounts and building long-term client relationships.
• Strong experience with data-driven digital marketing and paid social media.
• Working knowledge of platforms and channels such as Meta, Google Ads, paid search, display, video/OTT/CTV, and other digital media.
• Ability to understand and interpret campaign-performance metrics including leads, conversions, CPL, CPC, CPM, CTR, ROAS and other relevant KPIs.
• More importantly, the ability to connect marketing performance to sales, revenue, and business outcomes.
• Experience presenting performance, strategy and recommendations directly to clients and decision-makers.
• Excellent written and verbal communication skills.
• Strong organizational and project-management abilities, with the ability to manage multiple client relationships and priorities simultaneously.
• A demonstrated ability to solve problems, manage expectations, and have productive conversations when performance doesn't go according to plan.
• Confidence working directly with business owners, executives and senior marketing leaders.
• Ability to work collaboratively with strategists, analysts, media specialists, creative teams and other internal stakeholders.

We'd Be Especially Interested If You Have

• Previous experience working for a digital marketing or advertising agency.
• Experience working with multi-location businesses, retailers, home services companies, franchise/dealer networks, manufacturers or distributors.
• Experience managing significant paid-media budgets.
• Experience working with CRM, lead attribution, and marketing-performance data.
• Experience presenting business reviews or marketing strategies to senior leadership.
• An established professional network within industries served by Determined.

How We Define Success

At Determined, successful account management isn't measured by how many meetings you schedule or reports you deliver.

It's measured by whether our partners trust you, whether you understand their businesses, whether you're helping our team make smarter decisions, and ultimately whether the work we're doing is helping our partners grow sales, increase market share and build more profitable businesses.

We monitor marketing metrics. We optimize for business results.

Compensation & Growth

Base Salary Range: $60,000–$80,000 annually, based on experience and demonstrated capabilities.

This range represents the full compensation range for the Account Manager position — from someone entering the role with the experience and capabilities we're looking for to a highly experienced Account Manager who has demonstrated sustained success within the position.

Starting compensation will be determined based on relevant experience, digital marketing expertise, demonstrated account-management success, and the candidate's ability to contribute immediately.

We believe great people should have the opportunity to grow their responsibilities — and their compensation — as they demonstrate their value and impact at Determined.

Additional Incentive Opportunity

This position is not a traditional sales role, and business development is not a prerequisite for consideration.

However, Determined works with manufacturers, distributors, and organizations with networks of independent retailers and dealers.

For the right Account Manager who has the ability and interest to help us develop opportunities within those networks, additional performance-based compensation will be available for qualified meetings and new-business opportunities they help generate.

This incentive is in addition to base salary and provides an opportunity for an ambitious Account Manager to directly participate in the value of the new business they help create.

Location & Work Environment

This is a full-time hybrid position based out of Determined's Wixom, Michigan office.

Candidates should be located within a reasonable commuting distance of Wixom and comfortable working collaboratively with our team in person as well as remotely.

Some travel for client meetings, presentations, and industry events may be required. 

Who Will Thrive at Determined

You'll probably enjoy working at Determined if you're naturally curious about business.

You want to know why one location is outperforming another. Why lead volume changed. Why sales aren't following the leads. Why one market behaves differently than another. Why a campaign that worked six months ago needs to change today.

You don't simply look at a dashboard and report the numbers.

You ask why.

You understand that platforms, data, and technology are tools — not the strategy.

And you use those tools, along with consumer insight and an understanding of the client's business, to help determine what we should do next.

If that's the way you already think, we'd like to meet you.